Information Collection

Customer Experience Tool

IC 243627 under ICR 202009-3206-001 · OMB 3206-0236.

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Form CSS2 Customer Experience Tool	Form and Instruction
OPM Customer Research Conversation Guide Template.docx	Instruction
CSS2 CX_RS 2020 CSS Quarter RS.docx	Form and Instruction
CSS 2 CX_USAJOBS CX Customer Satisfaction Questions within USAJOBS Surveys.docx	Form and Instruction
CSS 2 Consent Moderated OPM-Research-Participant-Consent_Moderated.docx	Form and Instruction
CSS 2 Consent Unmoderated OPM-Research-Participant-Consent_Unmoderated.docx	Form and Instruction
Css 2 User Testing OPM Usability Testing Conversation Guide Template.docx	Form and Instruction
SupportingStatementA_3206-0236_20200909.docx Statement A	IC Document
SupportingStatementA_3206-0236_20200909.docx Statement B	IC Document

IC Title:

Agency IC Tracking Number:

A 11 Section 280

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	CSS2	CX_RS	2020 CSS Quarter RS.docx	Yes	Yes	Fillable Printable
Form and Instruction	CSS 2	CX_USAJOBS	CX Customer Satisfaction Questions within USAJOBS Surveys.docx	Yes	Yes	Fillable Printable
Form and Instruction	CSS 2	Consent Moderated	OPM-Research-Participant-Consent_Moderated.docx	Yes	Yes	Fillable Printable
Form and Instruction	CSS 2	Consent Unmoderated	OPM-Research-Participant-Consent_Unmoderated.docx	Yes	Yes	Fillable Printable
Form and Instruction	Css 2	User Testing	OPM Usability Testing Conversation Guide Template.docx	Yes	Yes	Fillable Printable
Instruction			OPM Customer Research Conversation Guide Template.docx	Yes	No	Printable Only

Line of Business: General Government

Subfunction: Executive Functions

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 1,000,490

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 85 %

table that charts list of burden
	Requested	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	1,000,490	1,000,490
Annual IC Time Burden (Hours)	278	278
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Statement A	SupportingStatementA_3206-0236_20200909.docx	09/14/2020
Statement B	SupportingStatementA_3206-0236_20200909.docx	09/14/2020

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.