Css 2 Cx_usajobs
Customer Satisfaction Surveys
CX Customer Satisfaction Questions within USAJOBS Surveys
Customer Experience Tool
OMB: 3206-0236
Customer Satisfaction Survey
USAJOBS Customer Satisfaction Survey with OMB CX Questions
The follow additional questions were added to the existing USAJOBS Foresee surveys for desktop and mobile users in March 2019.
USAJOBS Surveys: OMB # 1090-0008
Please rate your level of agreement with the following statements about your experience on the website today.
I am satisfied with the service I received from USAJOBS.
A. Strongly disagree
B. Disagree
C. Neutral
D. Agree
E. Strongly agree
This interaction increased my confidence in USAJOBS.
A. Strongly disagree
B. Disagree
C. Neutral
D. Agree
E. Strongly agree
My need was addressed.
A. Strongly Disagree
B. Disagree
C. Neutral
D. Agree
E. Strongly agree
It was easy to complete what I needed to do.
A. Strongly Disagree
B. Disagree
C. Neutral
D. Agree
E. Strongly Agree
It took a reasonable amount of time to do what I needed to do.
A. Strongly disagree
B. Disagree
C. Neutral
D. Agree
E. Strongly agree
I was easily able to access the website on my desktop (device).
A. Strongly Disagree
B. Disagree
C. Neutral
D. Agree
E. Strongly Agree
The website helped me do what I needed to do.
A. Strongly Agree
B. Disagree
C. Neutral
D. Agree
E. Strongly Agree
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| File Title | RI10-072_2019.indd |
| Author | CSBENSON |
| File Modified | 0000-00-00 |
| File Created | 2021-01-13 |
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