Customer Satisfaction Surveys

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
PRESENTATION/TRAINING EVALUATION FORM	Form	New	Available
Form RI 10-72 Customer Satisfaction Survey, How Has the United States Office of Personnel Management Served You?	Form and Instruction	Modified	Available
Form 0 TSA Applicants Customer Satisfaction Survey	Form and Instruction	Unchanged	Available
Form 0 DFAS Retiree-Annuitant Customer Satisfaction Survey	Form and Instruction	Unchanged	Available
Form 0 Insurance Website Customer Satisfaction Survey	Form and Instruction	Unchanged	Available
Form 0 National Personal Protective Technology Laboratory (NPPTL) Customer Satisfaction Survey for Respirator Manufacturers and Associated Groups	Form and Instruction	Unchanged	Available
Form 0 National Personal Protective Technology Laboratory Customer Satisfaction Survey for Users	Form and Instruction	Unchanged	Available
Form 0 Rating Federal Retirement Survey	Form and Instruction	Unchanged	Repair queued
Form 0 Services Online Survey	Form and Instruction	Unchanged	Available
Form 0 Open Season Online Survey	Form and Instruction	Unchanged	Available
Form 0 Customer Satisfaction Survey	Form and Instruction	Unchanged	Available
Form 0 PMF Job Fair Finalist Survey	Form and Instruction	Unchanged	Available
RI 10-072 2011 revised markup.pdf	Supplementary Document	Uploaded 2012-03-29	Available
RI 10-072 2012 markup.pdf	Supplementary Document	Uploaded 2012-03-29	Available
Justification for NonSubstantive Change to RI 10-72 2012.doc	Justification for No Material/Nonsubstantive Change	Uploaded 2012-03-29	Available
30 day published 3206-0236.pdf	Supplementary Document	Uploaded 2010-10-21	Available
3206-0236 Customer Satisfaction Surveys 2010_1.doc	Supporting Statement A	Uploaded 2010-10-19	Available
60 day published2010-14837[1].pdf	Supplementary Document	Uploaded 2010-06-25	Available
Agency Generic Survey SSB-2010.doc	Supporting Statement B	Uploaded 2010-06-25	Available
Generic Customer Satisfaction Survey Worksheet 2010 submission.xls	Supplementary Document	Uploaded 2010-05-05	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
207539	Recruitment Policy and Outreach PRESENTATION/TRAINING EVALUATION FORM	Form	New	PRESENTATION/TRAINING EVALUATION FORM
192594	How Has The United States Office of Personnel Management Served You?	Form and Instruction	Modified	Customer Satisfaction Survey, How Has the United States Office of Personnel Management Served You?
192570	TSA Applicants Customer Satisfaction Survey	Form and Instruction	Unchanged	TSA Applicants Customer Satisfaction Survey
192569	DFAS Retiree-Annuitant Customer Satisfaction Survey	Form and Instruction	Unchanged	DFAS Retiree-Annuitant Customer Satisfaction Survey
192567	Insurance website CSS core survey	Form and Instruction	Unchanged	Insurance Website Customer Satisfaction Survey
192566	Manufacturers Customer Satisfaction Survey (NPPTL)	Form and Instruction	Unchanged	National Personal Protective Technology Laboratory (NPPTL) Customer Satisfaction Survey for Respirator Manufacturers and Associated Groups
192565	(NPPTL) Customer Satisfaction Survey for Users	Form and Instruction	Unchanged	National Personal Protective Technology Laboratory Customer Satisfaction Survey for Users
192564	Rating Federal Retirement Program	Form and Instruction	Unchanged	Rating Federal Retirement Survey
192563	Retirement Services Online	Form and Instruction	Unchanged	Services Online Survey
192562	Open Season Online Survey	Form and Instruction	Unchanged	Open Season Online Survey
192561	Open Season Express Telephone Survey	Instruction	Unchanged
192560	Customer Satisfaction Survey	Form and Instruction	Unchanged	Customer Satisfaction Survey
192559	PMF Job Fair Survey	Form and Instruction	Unchanged	PMF Job Fair Finalist Survey

ICR Details

OMB Control No: 3206-0236	ICR Reference No: 201203-3206-001
Status: Historical Active	Previous ICR Reference No: 201105-3206-005
Agency/Subagency: OPM	Agency Tracking No:
Title: Customer Satisfaction Surveys
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/14/2012
Retrieve Notice of Action (NOA)	Date Received in OIRA: 03/29/2012
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2014	02/28/2014	02/28/2014
Responses	495,182	0	495,182
Time Burden (Hours)	34,152	0	34,152
Cost Burden (Dollars)	200,000	0	200,000

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Abstract: Non-substantive change for RI 10-72, Customer Satisfaction Survey. For the FY 2012 survey, three questions (Numbers 13 through 15) were added to measure use of Retirement Services twitter, blog, and information video web sites. As well, the covers have been updated. We would like to print and mail the survey by mid June. Therefore we would greatly appreciate approval by the first of May.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 35093	06/21/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 65040	10/21/2010
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 13

table that charts list of burden

IC Title	Form No.	Form Name
(NPPTL) Customer Satisfaction Survey for Users	0	National Personal Protective Technology Laboratory Customer Satisfaction Survey for Users
Customer Satisfaction Survey	0	Customer Satisfaction Survey
DFAS Retiree-Annuitant Customer Satisfaction Survey	0	DFAS Retiree-Annuitant Customer Satisfaction Survey
How Has The United States Office of Personnel Management Served You?	RI 10-72	Customer Satisfaction Survey, How Has the United States Office of Personnel Management Served You?
Insurance website CSS core survey	0	Insurance Website Customer Satisfaction Survey
Manufacturers Customer Satisfaction Survey (NPPTL)	0	National Personal Protective Technology Laboratory (NPPTL) Customer Satisfaction Survey for Respirator Manufacturers and Associated Groups
Open Season Express Telephone Survey
Open Season Online Survey	0	Open Season Online Survey
PMF Job Fair Survey	0	PMF Job Fair Finalist Survey
Rating Federal Retirement Program	0	Rating Federal Retirement Survey
Recruitment Policy and Outreach PRESENTATION/TRAINING EVALUATION FORM	N/A	PRESENTATION/TRAINING EVALUATION FORM
Retirement Services Online	0	Services Online Survey
TSA Applicants Customer Satisfaction Survey	0	TSA Applicants Customer Satisfaction Survey

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	495,182	495,182	0	0	0	0
Annual Time Burden (Hours)	34,152	34,152	0	0	0	0
Annual Cost Burden (Dollars)	200,000	200,000	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This collection previously included surveys pertaining to Performance Measurement and Program Services Evaluations. These surveys were removed and only Customer Satisfaction Surveys will be associated with this collection.

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Annual Cost to Federal Government: $200,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/29/2012

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