Justification for Non-substantive change for RI 10-72, Customer Satisfaction Survey.
For the FY 2012 survey, three questions (numbers 13 through 15) were added to measure use of Retirement Services twitter, blog, and information video web sites. As well, the covers have been updated.
| File Type | application/msword |
| Author | Windsor, Miles E. |
| Last Modified By | prpinkne |
| File Modified | 2012-03-29 |
| File Created | 2012-03-29 |