MyNavy Center OmniChannel Telephony System

Forms and Documents

Document Name	Status
0703-XXXX_OMNI CHANNEL PIA_7.1.2020.pdf Supplementary Document	2020-10-19
OMNI-CHANNEL SSN JUSTIFICATION MEMO 7.1.2020.pdf Supplementary Document	2020-10-19
0703-OMNI_SS-A_10.19.2020.docx Supporting Statement A	2020-10-19

IC Document Collections

IC ID	Document Title	Status
244136	MyNavy Career Center (MNCC) OMNICHANNEL Other-Telephone Script	New

ICR Details

OMB Control No:	ICR Reference No: 202010-0703-001
Status: Historical Inactive	Previous ICR Reference No:
Agency/Subagency: DOD/NAVY	Agency Tracking No: 0703-OMNI
Title: MyNavy Center OmniChannel Telephony System
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Not subject to PRA	Conclusion Date: 12/22/2020
	Date Received in OIRA: 10/19/2020
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date		36 Months From Approved
Responses	0	0	0
Time Burden (Hours)	0	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: MyNavy Career Center (MNCC) provides tiered Pay and Personnel services to members of the public and US Navy Sailors. MNCC leverages proven and fielded industry-wide technology to create a robust and modern service delivery platform that improves quality of service, accountability and transparency.

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Authorizing Statute(s): US Code: 5 USC 301 Name of Law: Departmental Regulations
   EO: EO 12862 Name/Subject of EO: Customer Service
   EO: EO 9397 Name/Subject of EO: Social Security Number (SSN)
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 43569	07/17/2020
30-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 66315	10/19/2020
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
MyNavy Career Center (MNCC) OMNICHANNEL

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Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new collection with a new associated burden.

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Annual Cost to Federal Government: $12,034,721

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/19/2020

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