Website Customer Satisfaction Survey

Thank you for sharing your thoughts with us! Your feedback will help us build a more transparent government.

1. How does your interaction with [WEBSITE] affect your trust in the federal government’s commitment to data transparency? (required)

My trust in government data transparency:

1. greatly decreased

2. slightly decreased

3. did not change

4. slightly increased

5. greatly increased

2. What is the primary reason you visited [WEBSITE] today?

I’m looking for information about:

1. recipients of federal awards

2. agencies that give federal awards

3. specific awards

4. trends in federal spending

5. how federal spending works

6. nothing in particular (I’m just browsing)

7. [OTHER OPTIONS AS RELEVANT TO WEBSITE]

8. Other: ____________________

3. Did you find what you were looking for?

   1. Yes

   2. No

   3. Not sure

4. [Conditional on 3b and 3c] Please tell us what you were looking for, and what problems you encountered in your search:

   1. ________________________________________________________________________________________________________________________________________________

5. Which of these categories best describes you?

I use federal spending data for:

1. professional purposes that educate the public (e.g., as a journalist, watchdog, academic, etc.)

2. professional purposes that are non-educational (e.g., as a government accountant, data repurposer, contract or grant recipient, etc.)

3. non-professional purposes (e.g., as a student, concerned citizen or taxpayer)

4. [OTHER AUDIENCE SEGMENTS AS RELEVANT TO WEBSITE]

5. Other: ____________________

6. Over the past six months, how often have you used [WEBSITE]?

   1. This is my first visit

   2. I use the site less than once a month

   3. I use the site at least once a month

   4. I use the site at least once a week

7. Please rate your satisfaction with your user experience at this website:

   1. Very dissatisfied

   2. Somewhat dissatisfied

   3. Neutral

   4. Somewhat satisfied

   5. Very satisfied

8. Do you have any additional feedback, including suggestions for new features that would improve your experience?

   1. ________________________________________________________________________________________________________________________________________________

9. Let us know if you want to hear from us (check any that apply):

   1. Yes, please respond to my feedback

   2. Yes, please sign me up for a user experience interview

   3. No, I do not want to be contacted

10. [Conditional on 9a and 9b] Please write your email address below:

    1. ________________________________________________________________________________________________________________________________________________