Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
FDG Screener Survey	Form	New	Repair queued
User Testing Sign Up Form	Form	Unchanged	Repair queued
User Research and Testing for Data Transparency Office Products	Form	Unchanged	Repair queued
1530-0023 PART A-Supporting Statement (FS-2020).docx	Supporting Statement A	Uploaded 2020-10-22	Available
Generic Clearance Submission Template.doc	Supplementary Document	Uploaded 2014-05-29	Repair queued
1530-0023 PART B-Supporting Statement.docx	Supporting Statement B	Uploaded 2020-10-13	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
262160	2023 USAspending Feedback Surveys	Other-Survey Questions	New
260539	USAspending Customer Testimonial Survey	Other-Survey Questions	New
260151	Research Participation Interest Form	Form	New	FDG Screener Survey
259935	Exchange Rates Converter Tool Usability Testing	Other-Test Plan	New
259705	Fiscal Data Foresee Survey	Other-Survey Questions	New
256412	USAspending Feedback Survey	Other-Survey	New
253982	Fiscal Service Model Questions	Other-Survey	New
250409	Customer Feedback for Fiscal Service Websites	Other-Survey	New
248494	USAspending Listserv Survey on Use and Recipient Data	Other-Survey	New
248485	Digital Intercept Survey and Feedback Tab Survey for EFTPS.gov	Other-Survey	New
246718	Direct Express New Cardholder Satisfaction with Customer Service Representative via IVR, 2021 Survey	Other-Survey	New
246255	EFTPS User Survey	Other-Survey	New
245451	Payment Management Disbursement Services Customer Feedback Survey	Other-Survey	New
243283	Online Community to solicit customer experience feedback for TRIM	Other-Research Screener	Removed
240730	EFTPS Bulk Provider Survey	Other-Survey	Unchanged
240092	User Research and Testing for Data Transparency Office Products	Form	Unchanged	User Testing Sign Up Form
240092	User Research and Testing for Data Transparency Office Products	Form	Unchanged
240092	User Research and Testing for Data Transparency Office Products	Other-Samples for Testing and Interviews	Unchanged
239900	Website Customer Satisfaction Survey	Other-survey questions	Unchanged
238802	Unified Call Center Inbound Cross Servicing Journey Map Debtor Survey	Other-Survey Script	Unchanged
236642	Direct Express New Cardholder Satisfaction with Customer Service via IVR Survey	Other-Draft Survey Script and Questions	Modified
233608	2018 Direct Express Cardholder Survery	Other-Survey	Removed
230233	2018 Treasury Auction Satisfaction Survey	Other-Survey	Removed
229091	2017 Direct Express® Cardholder Satisfaction and Usage Tracking Survey	Other-Survey	Removed

ICR Details

OMB Control No: 1530-0023	ICR Reference No: 202010-1530-001
Status: Historical Active	Previous ICR Reference No: 201707-1530-001
Agency/Subagency: TREAS/FISCAL	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 01/27/2021
Retrieve Notice of Action (NOA)	Date Received in OIRA: 11/30/2020
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2024	36 Months From Approved	01/31/2021
Responses	75,000	0	50,000
Time Burden (Hours)	12,000	0	10,000
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 40382	07/06/2020
30-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 75409	11/25/2020
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 18

table that charts list of burden

IC Title	Form No.	Form Name
2017 Direct Express® Cardholder Satisfaction and Usage Tracking Survey
2018 Direct Express Cardholder Survery
2018 Treasury Auction Satisfaction Survey
2023 USAspending Feedback Surveys
Customer Feedback for Fiscal Service Websites
Digital Intercept Survey and Feedback Tab Survey for EFTPS.gov
Direct Express New Cardholder Satisfaction with Customer Service Representative via IVR, 2021 Survey
Direct Express New Cardholder Satisfaction with Customer Service via IVR Survey
EFTPS Bulk Provider Survey
EFTPS User Survey
Exchange Rates Converter Tool Usability Testing
Fiscal Data Foresee Survey
Fiscal Service Model Questions
Online Community to solicit customer experience feedback for TRIM
Payment Management Disbursement Services Customer Feedback Survey
Research Participation Interest Form	NA	FDG Screener Survey
USAspending Customer Testimonial Survey
USAspending Feedback Survey
USAspending Listserv Survey on Use and Recipient Data
Unified Call Center Inbound Cross Servicing Journey Map Debtor Survey
User Research and Testing for Data Transparency Office Products	n/a	User Testing Sign Up Form
Website Customer Satisfaction Survey

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	75,000	50,000	0	0	25,000	0
Annual Time Burden (Hours)	12,000	10,000	0	0	2,000	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The increase to the reported respondents and hours is due to an examination of the requested responses to recently conducted activities approved under this generic collection. The increase of 25,000 respondents and 2,000 hours is an adjustment in agency estimate for a total of 75,000 burden hours and 12,000 hours requested.

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Annual Cost to Federal Government: $48,189

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 11/30/2020

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