Unified Call Center Inbound Cross Servicing Journey Map Debtor Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1530-0023 can be found here:

Documents and Forms

Document Name Document Type
UCC Call Script Survey v1.1.docx Other-Survey Script
UCC Call Script Survey v1.1.docx Other-Survey Script
UCC JM Generic_Clearance_Submission v1.0.pdf Request for Clearance IC Document
UCC JM Generic_Clearance_Submission v1.0.pdf Request for Clearance IC Document

Information Collection (IC) Details

IC Title:	Unified Call Center Inbound Cross Servicing Journey Map Debtor Survey	Agency IC Tracking Number:

IC Status: Unchanged

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey Script			UCC Call Script Survey v1.1.docx		No		Paper Only

Line of Business: General Government

Subfunction: Central Fiscal Operations

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 500	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Requested	Previously Approved
Annual Number of Responses for this IC	500	500
Annual IC Time Burden (Hours)	25	25
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Request for Clearance	UCC JM Generic_Clearance_Submission v1.0.pdf	12/06/2019

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.