Direct Express New Cardholder Satisfaction with Customer Service via IVR Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1530-0023 can be found here:

Documents and Forms

Document Name Document Type
DE Cardholder CSR Survey Script and Questions.docx Other-Draft Survey Script and Questi
DE Cardholder CSR Survey Script and Questions.docx Other-Draft Survey Script and Questi
DE Cardholder CSR Survey Fast Track_25Jun2019.pdf Request for Approval IC Document
DE Cardholder CSR Survey Fast Track_25Jun2019.pdf Request for Approval IC Document

Information Collection (IC) Details

IC Title:	Direct Express New Cardholder Satisfaction with Customer Service via IVR Survey	Agency IC Tracking Number:

IC Status: Modified

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Draft Survey Script and Questions			DE Cardholder CSR Survey Script and Questions.docx		No		Paper Only

Line of Business: General Government

Subfunction: Central Fiscal Operations

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 62,500	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Requested	Program Change Due to Agency Discretion	Previously Approved
Annual Number of Responses for this IC	62,500	-87,500	150,000
Annual IC Time Burden (Hours)	2,083	-2,917	5,000
Annual IC Cost Burden (Dollars)	0	0	0

Documents for IC

Title	Document	Date Uploaded
Request for Approval	DE Cardholder CSR Survey Fast Track_25Jun2019.pdf	06/25/2019

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.