Online Research Survey to Solicit Customer Experience Feedback for Treasury Retail Investment Manager (TRIM)

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Emergency Justification Memo for TRIM Qualitative Research_Final_Signed.pdf	Supplementary Document	Uploaded 2020-11-25	Available
Part B_TRIM_Customer Experience Feedback_Final.docx	Supporting Statement B	Uploaded 2020-11-25	Available
Part A_TRIM_Customer Experience Feedback_Final.docx	Supporting Statement A	Uploaded 2020-11-25	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
244541	Online Study on Digital Saving and Investment Platforms	Other-Survey Instrument	New
244540	Online Community on Customer Experience Feedback	Other-Screener and Survey	New

ICR Details

OMB Control No: 1530-0070	ICR Reference No: 202011-1530-002
Status: Active	Previous ICR Reference No:
Agency/Subagency: TREAS/FISCAL	Agency Tracking No:
Title: Online Research Survey to Solicit Customer Experience Feedback for Treasury Retail Investment Manager (TRIM)
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Emergency	Approval Requested By: 11/25/2020
OIRA Conclusion Action: Approved without change	Conclusion Date: 12/01/2020
	Date Received in OIRA: 11/25/2020
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2021	6 Months From Approved
Responses	3,075	0	0
Time Burden (Hours)	881	0	0
Cost Burden (Dollars)	0	0	0

---

Abstract: The Bureau of the Fiscal Service will conduct online research surveys to solicit customer experience feedback for Treasury Retail Investment Manager (TRIM). This research is essential to inform the development of the new mission-critical TRIM system.

Emergency Justfication: The current version of the TreasuryDirect system was launched in 2002. The system is outdated and ineffective at allowing the U.S public to purchase Treasury securities such as Treasury Bills directly from the U.S. government. It is believed that this ineffectiveness has driven current customers to seek alternative mechanisms, such as third-party brokerage firms, to purchase investment products, including Treasury bills, often incurring fees. Buying directly from the US Treasury is free. TreasuryDirect is also setting on aging infrastructure and the Bureau of the Fiscal Service is working to replace TreasuryDirect by introducing the Treasury Retail Investment Manager (TRIM) as part of a strategy to reach new customers, develop new and innovative product delivery streams and increase the number of available product offerings. This research is essential to inform the development of the new mission-critical TRIM system. Any delay in conducting our quantitative and qualitative analysis for our retail customers will cause a day for day delay to the Bureau’s Enterprise Priority to replace Treasury Direct with a modern system and experience. In addition to schedule delays, it will also increase the cost to our investment as we will need to potentially renegotiate our contracts.

---

Authorizing Statute(s): US Code: 31 USC 31 Name of Law: null
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 2

table that charts list of burden

IC Title	Form No.	Form Name
Online Community on Customer Experience Feedback
Online Study on Digital Saving and Investment Platforms

---

ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	3,075	0	0	3,075	0	0
Annual Time Burden (Hours)	881	0	0	881	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new collection.

---

Annual Cost to Federal Government: $264,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 11/25/2020

---