Information Collection

Customer Satisfaction Feedback on Direct File Customer Support

IC 262862 under ICR 202011-1545-011 · OMB 1545-2208.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1545-2208 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Chatbot Survey Screenshot.docx	Other-Screenshots
Generic Clearance Submission-_DF-Support-CSAT_FINAL.docx Generic Submission Form	IC Document

IC Title:

Customer Satisfaction Feedback on Direct File Customer Support

Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Screenshots					Yes	Yes	Fillable Fileable

Line of Business: General Government

Subfunction: Taxation Management

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 100,000

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	100,000	100,000
Annual IC Time Burden (Hours)	8,333	8,333
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Generic Submission Form		10/18/2023

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.

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