Survey on Travel.gov

OMB Control Number: 1405-0193
Burden Estimate: 2 minutes
Expiration Date: 4-30-2021
SV-2020-0002

Survey on Travel.state.gov
Core questions (for use across all CA directorates)
1. What is your overall satisfaction with the site?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
2. How well does this site meet your expectations?
Far exceeds expectations
Exceeds expectations
Equals Expectations
Short of expectations
Far short of expectations
3. Please rate the visual appeal of the site.
Excellent
Good
Average
Poor
Terrible
4. Please rate how well the site is organized.
Excellent
Good
Average
Poor
Terrible
5. How likely are you to use this site as your primary resource for the information you were
looking for?
Very likely
Somewhat likely
Neither likely nor unlikely

Somewhat unlikely
Very unlikely
6. Please rate the search tool provided by this site.
Excellent
Good
Average
Poor
Terrible
7. Please rate the options available for navigating this site.
Excellent
Good
Average
Poor
Terrible
8. How likely are you to return to this site?
Very likely
Somewhat likely
Neither likely nor unlikely
Somewhat unlikely
Very unlikely
9. Which category best describes the area of the site you are visiting today?
Passports
International Travel Information
Visas
Intercountry Adoption
Child Abductions
Careers
Other (e.g., legal issues, records and authentications, etc)
10. Were you able to find the information that you were seeking?
Yes
No
11. How easy or difficult was it to understand the content on this site?
Very easy to understand
Somewhat easy to understand
Neither easy nor difficult to understand
Somewhat difficult to understand
Very difficult to understand

12. How can we improve travel.state.gov?
Fill in the blank
13. How could we make the navigation tabs or menus more useful to you?
Fill in the blank
14. How could we make the search feature more useful to you?
Fill in the blank
15. Please tell us more about what you had trouble doing or finding today.
Fill in the blank
16. If you could make one recommendation to improve the site, what would it be?
Fill in the blank
Overseas Citizen Services Questions
17. What international travel information were you looking for? (Select all that apply)
Learn about a country I will be traveling to or residing in as a U.S. citizen
Learn about Travel Advisories
Get services for Americans abroad
Enroll travel plans with a U.S. Embassy or STEP (Smart Traveler Enrollment Program)
Locate/contact U.S. Embassy or Consulate abroad
Contact the Department of State
Find general information about international travel
Obtain statistics or reports
Other, please specify:
18. Are you aware of the Smart Traveler Enrollment Program (STEP)?
Yes, I plan to enroll in STEP
Yes, I am currently enrolled in STEP
Yes, but I do not plan to enroll in STEP
No, I am not aware of STEP

Children’s Issues Questions
19. What is your reason for visiting today? (Select all that apply)
Learn how to respond to a child abduction from the U.S. to another country
Get information about preventing international child abductions
Get information about other countries' (non-U.S.) laws
Locate/contact U.S. Embassy or Consulate abroad
Obtain statistics or reports
Find general information about international child abduction

Other, please specify:
20. What is your reason for visiting today? (Select all that apply)
Obtain information about country's adoption laws and policies
Access Adoption Tracking Service
Submit complaint
Browse general intercountry adoption information
Learn about the eligibility requirements to become an adoptive parent
Learn about a specific country's adoption process
Find adoption notices
Find specific adoption forms
Find adoptions statistics or reports
Learn about how to get a U.S. visa for your adopted child
Contact the Department of State, Office of Children's Issues, Adoption Division
Other, please specify:
Visa Questions
21. Did you accomplish the goal of your visit?
No
Yes
Other, please specify:
22. Were you able to understand the visa process with the information provided on this site?
No
Yes
Other, please specify:
23. Is the Visa Content organized in a logical manner?
No
Yes
Other, please specify:
24. Did you find the Visa information easy to understand?
No
Yes
Other, please specify:
25. Was there any missing visa information?
No
Yes
Other, please specify:

26. Did you use our interactive features such as the "Visa Wizard" or the interview
"Appointment Wait Time"?
No
Yes
Other, please specify:
27. If you could make one improvement to the visa pages on this site, what would it be and
why? Fill in the blank
Passport Questions
28. Was this page helpful?
Yes
No (skip logic)
29. The page was not helpful because it… (select all that apply)
Has too little information
Has too much information
Is confusing
Is out-of-date
30. Would you like to tell us more about how we can improve the page?
Yes (skip logic)
No
31. Thank you! How can we make this page more helpful?
Fill in the blank

PRA statement
Public reporting burden for this collection of information is estimated to average 2 minutes per response,
including time required for searching existing data sources, gathering the necessary documentation,
providing the information and/or documents required, and reviewing the final collection. You do not have
to supply this information unless this collection displays a currently valid OMB control number. If you
have comments on the accuracy of this burden estimate and/or recommendations for reducing it, please
send them to: U.S. Department of State, Bureau of Consular Affairs, Office of Public and Congressional
Affairs, 600 19th Street, NW, Washington, DC 20036.