Usage of Travel.state.gov Plan International Travel

OMB Control Number: 1405-0193
Burden Estimate: 2 minutes
Expiration Date: 4-30-2021
SV-2020-0001

Usage of Travel.state.gov Resources to Plan International Travel
Overseas Citizen Services Questions
1. Are you a U.S. citizen? (Y/N. If No, EXIT the survey.)
2. How did you find out about the Travel.State.Gov website?
a. Friend/family
b. My workplace
c. Travel agent / commercial tour operator
d. Media
e. Travel website
f. Online travel booking tool
g. Other, please specify:
3. Have you visited travel.state.gov before?
a. This is my first time (skip Q4)
b. I have visited before
4. How often do you visit travel.state.gov? [Select all that apply]
a. Every time I travel overseas
b. When I need information on a country’s visa/entry requirements
c. When I think a country might be unsafe
d. When I am applying for a passport(s)
e. When I need specific information on services for U.S. citizens abroad.
5. Did you visit a specific country’s information page? (Y/N. If no, skip to Q11)
6. If you visited a country information page, which section(s) did you read? (Check all that
apply)
a. The entire page
b. Travel Advisory
c. Alerts
d. Entry, Exit, and Visa Requirements
e. Safety and Security information
f. Local Laws and Special Circumstances
g. Health information

h. Travel and Transportation
i. I just skimmed the country page

7. If you reviewed a country’s Travel Advisory, was the Travel Advisory you read easy to
understand?
a. Yes
b. No
8. Which part of the Travel Advisory did you find most useful?
a. The travel advice itself (i.e. “exercise increased caution”, “reconsider travel”,
etc.)
b. The numeric level of the Advisory (i.e. Level 1, Level 2, Level 3, Level 4)
c. The coloring on the page
d. The map
e. Details regarding areas of higher or lower levels of risk, if applicable
9. Do you intend on using the information from this page to inform your travel plans?
a. Yes
b. No
10. Is there enough information for the country you are interested in?
a. No, I was looking for more information.
b. Yes, there is enough information.
c. There is too much information.
11. Have you ever registered your travel with the Smart Traveler Enrollment Program
(STEP)?
a. Yes
b. No
12. How likely are you to register your next trip with the Smart Traveler Enrollment Program
(STEP)?
a. Very likely
b. Somewhat likely
c. Neither likely nor unlikely
d. Somewhat unlikely
e. Very unlikely
13. How likely are you to recommend others to register with the Smart Traveler Enrollment
Program (STEP) before they travel?
a. Very likely

b.
c.
d.
e.

Somewhat likely
Neither likely nor unlikely
Somewhat unlikely
Very unlikely

14. How likely are you to purchase travel insurance before you travel?
a. Very likely
b. Somewhat likely
c. Neither likely nor unlikely
d. Somewhat unlikely
e. Very unlikely
15. Demographics – age range, gender, race/ethnicity, employment, level of education,
where they reside

PRA statement
Public reporting burden for this collection of information is estimated to average 2 minutes per
response, including time required for searching existing data sources, gathering the necessary
documentation, providing the information and/or documents required, and reviewing the final
collection. You do not have to supply this information unless this collection displays a currently
valid OMB control number. If you have comments on the accuracy of this burden estimate
and/or recommendations for reducing it, please send them to: the U.S. Department of State,
Bureau of Consular Affairs, Office of Public and Congressional Affairs, 600 19th Street, NW,
Washington, DC 20036.