Acceptance Facility Oversight Customer Service

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Acceptance Facility Oversight Customer Service Survey
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In order to improve the level of service to our customers, please take a few moments to complete this survey regarding your
interactions with the Office of Acceptance Facility Oversight (AFO).

* 1. Please provide your contact information, below.
Name:

Email Address:

* 2. Which AFO staff member provided you with service? If you do not know the name or
are unable to recall, please enter "Unknown."

* 3. Did the AFO Analyst properly identify themselves (show Department ID, introduce
themselves and discuss their purpose for appearing)?
Yes
No

* 4. Please rate your interactions with the AFO staff member:
Excellent

Good

Fair

Poor

Very Poor

N/A

Courteousness
Professionalism
Punctuality
Knowledge
Helpfulness
Length of Inspection

ŸComments:
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5. Please let us know about the length of time the inspection took:

* 6. Please tell us the best part of the service you received from the AFO staff member.

* 7. Please provide us with any suggestions you have to improve the service of the AFO
staff member.

* 8. Please rate the AFO written report received by your office:
Excellent

Good

Fair

Poor

Very Poor

N/A

Understandable/Clear
Articulated Strenghts
Articulated Weaknesses
Helpfulness
Comments:

* 9. Is there anything new that you have learned from the AFO visit/report?

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