Justification

CDX Customer Satisfaction Survey Justification 12-16-2020.docx

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Renewal)

Justification

OMB: 2010-0042

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Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB Control Number: 2010-0042)

Shape1 TITLE OF INFORMATION COLLECTION: Central Data Exchange (CDX) Customer Satisfaction Survey


PURPOSE: To solicit the levels of customer satisfaction of users of the Central Data Exchange in order to enhance the performance of the Central Data Exchange.


This data will be used in the CDX Performance Measures program to provide a full look at CDX’s strengths and possible areas of improvement to better serve its customers.


DESCRIPTION OF RESPONDENTS: Respondents will be users of the Central Data Exchange.


TYPE OF COLLECTION: (Check one)


[ ] Customer Comment Card/Complaint Form [X] Customer Satisfaction Survey

[ ] Usability Testing (e.g., Website or Software) [ ] Small Discussion Group

[ ] Focus Group [ ] Other: ______________________


CERTIFICATION:


I certify the following to be true:

  1. The collection is voluntary.

  2. The collection is low-burden for respondents and low-cost for the Federal Government.

  3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

  4. The results are not intended to be disseminated to the public.

  5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

  6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.


Name: Primary Contact: Dana Gava – [email protected] - 202.566.0194

Secondary Contact: – Joe Carioti – [email protected] - 202.564.6413


To assist review, please provide answers to the following question:


Personally Identifiable Information:

  1. Is personally identifiable information (PII) collected? [ ] Yes [X] No

  2. If Yes, is the information that will be collected included in records that are subject to the Privacy Act of 1974? [ ] Yes [ ] No

  3. If Applicable, has a System or Records Notice been published? [ ] Yes [ ] No


Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [X] No


BURDEN HOURS


Category of Respondent

No. of Respondents

Participation Time

Burden

Private Sector

1165 respondents

6 minutes

116.5 hours

State, local, or tribal governments

1165 respondents

6 minutes

116.5 hours

Annual

2330 respondents


233 hours

Total (3 years)

6990 respondents


699 hours


FEDERAL COST: The estimated annual cost to the Federal government is 50 hrs x $116.14 technical hourly rate =$5,807.00


If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:


The selection of your targeted respondents

  1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [X] Yes [] No

If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?


Quarterly, a subset of active CDX users are pulled from the CDX user list. This subset is defined alphabetically and contains approximately 1200 users. The alphabetical parameters are shifted each quarter to reduce burden on the same people from year to year.


Example:

Quarter 1 – Users with last name A-D

Quarter 2 – Users with last name E-G

Quarter 3 – Users with last name H-K


Administration of the Instrument

  1. How will you collect the information? (Check all that apply)

[X] Web-based or other forms of Social Media

[ ] Telephone

[ ] In-person

[ ] Mail

[ ] Other, Explain

  1. Will interviewers or facilitators be used? [ ] Yes [ X] No


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File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
File TitleDOCUMENTATION FOR THE GENERIC CLEARANCE
Author558022
File Modified0000-00-00
File Created2021-04-17

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