Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202101-0920-020

OMB: 0920-1071

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2021-02-12
Supplementary Document
2021-02-12
Supplementary Document
2021-02-12
Supplementary Document
2018-01-04
Supporting Statement B
2021-02-12
Supporting Statement A
2021-02-12
IC Document Collections
IC ID
Document
Title
Status
ICR Details
0920-1071 202101-0920-020
Received in OIRA 201711-0920-019
HHS/CDC 0920-1071
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular 02/16/2021
  Requested Previously Approved
36 Months From Approved 02/28/2021
5,800 5,800
3,850 3,850
0 0

This is a generic ICR. The collection of this information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
   US Code: 42 USC 241 Name of Law: The Public Health and Welfare
  
None

Not associated with rulemaking

  85 FR 66985 10/21/2020
86 FR 9342 02/12/2021
No

0

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 5,800 5,800 0 0 0 0
Annual Time Burden (Hours) 3,850 3,850 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$50,000
No
    Yes
    No
No
No
No
No
Thelma Sims 4046394771

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
02/16/2021


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