Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (HITRC)

Forms and Documents

Document Name	Status
Form 0955-003 ONC Interoperability Forum Sessions Evaluation Form and Instruction	Unchanged
Form 0955-003 ONC Interoperability Overall Forum Evaluation Form and Instruction	Unchanged
0955-0003 Justification final submitted.docx Justification for No Material/Nonsubstantive Change	2021-02-22
30-dayFederal Register, Volume 82 Issue 243 (Wednesday, December 20, 2017).htm Supplementary Document	2017-12-20
Generic_Clearance_Submission_Template.doc Supplementary Document	2011-09-30
0955-0003 section B 2014.docx Supporting Statement B	2014-10-29
0990-0003 HITRC_Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - Part A.2017v2.docx Supporting Statement A	2017-12-19

IC Document Collections

IC ID	Document Title	Status
237317	ONC Interoperability Forum Sessions Evaluation Form and Instruction	Unchanged
237316	ONC Interoperability Overall Forum Evaluation Form and Instruction	Unchanged

ICR Details

OMB Control No: 0955-0003	ICR Reference No: 202101-0955-001
Status: Received in OIRA	Previous ICR Reference No: 201504-0955-001
Agency/Subagency: HHS/ONC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (HITRC)
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 03/03/2021

	Requested	Previously Approved
Expiration Date	06/30/2021	06/30/2021
Responses	17,847	4,158
Time Burden (Hours)	1,610	1,041
Cost Burden (Dollars)	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 47215	10/11/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 60405	12/20/2017
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 2

IC Title	Form No.	Form Name
ONC Interoperability Forum Sessions Evaluation	0955-003	ONC Interoperability Forum Sessions Evaluation
ONC Interoperability Overall Forum Evaluation	0955-003	ONC Interoperability Forum Overall Evaluation

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	17,847	4,158	0	13,689	0	0
Annual Time Burden (Hours)	1,610	1,041	0	569	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The current approval for this generic clearance expires in June 2021; however, ONC has reached the previously approved burden estimates faster than anticipated. This non-substantive change request is being made to: 1) Correct prior information provided during ONC’s previous request for information collections (IC) under this generic clearance (“Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery”), and, 2) Submit a request to increase the number of responses and hours available through the generic clearance. ONC has identified multiple projects that will use the fast-track process with ONC’s generic clearance before it expires in June 2021. Additionally, ONC would also like to request the correction of a few typos in the generic clearance text.

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Annual Cost to Federal Government: $93,687

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/03/2021

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