CG-16700 (11/2017) North American Ice Service (NAIS) Customer Survey

OMB. No. 1625-0087

DEPARTMENT OF HOMELAND SECURITY
U.S. Coast Guard

Expires: 12/31/2020

NORTH AMERICAN ICE SERVICE (NAIS) CUSTOMER SURVEY
An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a valid OMB control number.
The Coast Guard estimates that the average burden for this report is 24 minutes. You may submit any comments concerning the accuracy of this estimate or any suggestions for
reducing the burden to: Commander International Ice Patrol, 1 Chelsea St., New London, CT 06320-5506 or Department of Homeland Security Desk Officer, Office of Management and Budget, Office of Information and Regulatory Affairs, Washington, D.C. 20503.

1.

Please indicate the organization you are affiliated with

2.

Employment: (Please check one):
Ship Captain/Crew

Vessel Name ____________________

Shipping Agent

Call Sign ____________________

Insurance Company/Agent

Employee of Government Agency Specify: ____________________
3.

4.

Routing Service

Other Specify: ____________________

Please check all the following communications equipment that you have access to:
HF Facsimile
Internet Access
INMARSAT
HF Radio Transceiver
Iridium

Home Port ____________________

Member of Scientific Community

VHF Radio Transceiver

Other Specify: _________________________

Do you utilize the following NAIS iceberg products in a pilothouse or operations center? (Select all that apply)
NAIS Iceberg Bulletin

NAIS Iceberg Chart

NAVAREA IV Warnings or Notices to Shipping for icebergs outside the Iceberg Limit

None
5.

Are you aware of the Weekly Iceberg Outlook document on the IIPs website?

Yes

No

Do you receive the NAIS Iceberg Bulletin via SITOR?

9.

Do you receive the NAIS Iceberg Bulletin via NAVTEX?

Always

Do you receive the NAIS Iceberg Bulletin via SafetyNET?

8.

Often

7.

Sometimes

Do you find NAIS iceberg products accessible?

Rarely

6.

Never

Respond to the questions below by marking the block that is closest to how you would answer the questions below.

10. Do you receive the NAIS Iceberg Bulletin via HF Facsimile?
11. Do you record the NAIS Iceberg Limit from voice broadcasts?
(List radio stations received from ______________________________________________)
12. Do you access NAIS iceberg warning products via the internet?
13. Are you limited in accessing or receiving the products due to bandwidth restrictions?
(List bandwidth size limitation ______________________________________________)
14. Do NAIS iceberg warning products reach you in a timely manner?
15. Are NAIS products useful to you?
16. What information do you plot on your navigational charts? (Select all that apply.)
Iceberg Limit

Western Iceberg Limit

Sea Ice Limit

Estimated Iceberg Limit

None
Daily

Weekly

Monthly

Yearly

Never

Respond to the questions below by marking the block that is closest to how you would answer the questions below.
Use the blank space below to provide any additional input or comments.

Radar Targets

17. How often do you transit within or near the NAIS Iceberg Limits in the North Atlantic?
18. How often do you receive or download NAIS iceberg warning products?
19. How often do you get ice information from routing services?
20. How often do you detect or observe icebergs?
21. How often do you report icebergs to MCTS St. John’s?

22. What method do you use to make iceberg reports to Canadian Coast Guard MCTS centers? (Select all that apply.)
Phone

Fax

Radio

Other _____________________________________

CG-16700 (11/17)

Internet/Email

INMARSAT (Code 42)

Telex

No Reports Made

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If your voyages or operations require you transit within the published iceberg limits (i.e. required trips to St. John’s, Newfoundland)
answer questions 23-26, if not skip to question 27:
Always

Often

Sometimes

Rarely

Never

Respond to the questions below by marking the block that is closest to how you would answer the questions below.
Use the blank space below to provide any additional input or comments.
23. Do you modify your operational procedures when transiting in areas of high iceberg density? (i.e. change
course and/or speed, post additional look-out personnel, ect.)
24. Do you find the iceberg density numbers in each gridded square useful to your operations?
25. Do you find the predicted concentrations of icebergs on the NAIS chart to be accurate?

26. Would an iceberg chart outlining areas of many (7 or more icebergs per gridded cell or <10 NM between icebergs), few (2-6 icebergs per
gridded cell or 10-44 NM between icebergs), or isolated (0-1 icebergs per gridded cell or >45 NM between icebergs) icebergs instead of the current chart with the predicted number of icebergs per gridded area be equivalently useful for your operations?
Yes
No
Provide any specific comments here:
If your voyages or operations do not require you to transit within the published iceberg limits please answer questions 27-31, if not skip to
question 32:
27. How close to the NAIS Iceberg Limit do you typically transit?
0-2 NM
2-5 NM
5-10 NM

Greater than 10 NM
Always

Often

Sometimes

Rarely

Never

Respond to the questions below by marking the block that is closest to how you would answer the questions below.
Use the blank space below to provide any additional input or comments.
28. Do you find the NAIS Iceberg Limit to be accurate?
29. Do you modify your operational procedures in the vicinity of the NAIS Iceberg Limit? (e.g. change course and/or
speed, post additional look-out personnel, etc.)
30. Would you alter, or have you altered, your transit if the NAIS Iceberg Limit changes during your voyage?

31. If NAIS iceberg products were changed to outline areas of many (<10 NM between icebergs), few (10-44 NM between icebergs), or isolated
(>45 NM between icebergs) icebergs instead of the defined Iceberg Limit and iceberg density, what area(s) could you operate within?
Many
Few
Isolated
Outside all marked areas
Provide any specific comments here:
32. How long after the Date/Time of the NAIS iceberg product do you consider the limits and predicted iceberg locations valid (in hours)?
0-12
12-24
24-36
36-48
Greater than 48
33. Please rank the following distribution methods of NAIS products according to their usefulness (1 = least important, 8 = most important)
____ SafetyNET
____ SITOR
____ NAVTEX
____ Radio Facsimile
____ MCTS Broadcast
____ IIP Website

____ CIS Website

____ NWS Website

34. How would you improve NAIS products to make them more useful and convenient?

Please mail to:

Authority:
Purpose:
Routine Uses:
Disclosure:

Commander
International Ice Patrol
1 Chelsea Street
New London, CT 06320 USA

[email protected]
Email to: [email protected]
Fax:

Submit

860-271-2773
Privacy Notice

46 U.S.C. §80302 authorizes the collection of this information.
The U.S. Coast Guard will use this information to conduct a customer satisfaction survey of North American Ice Service (NAIS) products provided to the maritime community
and other personnel or applicants who work in or around the vicinity of the Grand Banks of Newfoundland, specifically operating during the annual ice season, historically
between February and August of each year.
The information will be used by and disclosed to Coast Guard personnel and contractors or other agents who need the information to assist in activities related to iceberg
navigation hazards. Additionally, the Coast Guard may share the information with NAIS partners or other government agencies as necessary to respond to potential or actual
threats to transportation, or pursuant to its published Privacy Act System of records notice.
Furnishing this information is voluntary. No personal information is collected through this survey and answers are not tied back to individuals.

CG-16700 (11/17)

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