Appendix C-1 Intermediary Web Survey and Telephone Interview
OMB Control Number: 3245-XXX
According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information (such as this survey) unless it displays a valid OMB control number. The control number for this information collection is 3245-XXXX (Expires XX XX, 20XX). The time required for your participation is estimated at 15 minutes. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to U.S. Small Business Administration, Director, Records Management Division, 409 3rd St., S.W., Washington, DC 20416 and Desk Officer for the Small Business Administration, Office of Management and Budget, New Executive Building, Room 10202, Washington, DC 20503.
THE INTERMEDIARY WEB SURVEY
What’s your organization type? (choose one)
a private, nonprofit community development corporation
a consortium of private, nonprofit community development corporations
a quasi-governmental economic development entity
an agency of a nonprofit entity established by a Native American Tribal Government
other, specify
In which month and year did your organization begin providing loans to small businesses? ______________________
In which month and year did your organization begin participating in the SBA Microloan program? ______________________
Does your organization still participate in the SBA Microloan program?
Yes (skip the next question)
No
In which month and year did your organization stop participating in the SBA Microloan program? ______________________
Does your organization have any eligibility standards for Microloan program borrowers?
Yes
No (skip the next question)
Which of the following eligibility standards does your organization have for Microloan program borrowers? (choose all that apply)
Business credit score
Owner’s personal credit score
No bankruptcies or foreclosures in the last one to two years
Have sufficient income to support loan repayment
Have good payment history with other business or personal creditors
Demonstrate need for financing and/or inability to get bank financing
Business age
Business management experience
Other, specify
How frequently do you contact your microloan borrowers during their loan repayment period?
Never, (skip the next question)
Once
Once per quarter
Once per month
Once per week
More than once per week
Other, specify
What is the primary mode of communication with microloan borrowers? (choose one)
In-person
Letters, printed materials
Email information and materials
Webinar, teleconferencing, telephone
Other, specify
Does your organization participate in other federal, state, or local lending programs?
Yes
No (skip the next question)
In which lending programs does your organization participate in? (choose all that apply)
USDA Rural Micro-entrepreneur Assistance (RMAP)
USDA Farm Service Agency (FSA) Microloan
Community Development Financial Institutions (CDFI)
7(a) Loan Guaranty
504 Certified Development Company Loan (CDC/504) Program
Small Business Investment Company (SBIC)
Community Advantage Program
America’s Recovery Capital (ARC) Loan Program
Other, specify
Does your organization use external sources to deliver technical assistance and training to Microloan borrowers?
Yes
No (skip the next question)
Which of the following external sources of technical assistance and training does your organization use? (choose all that apply)
Women’s Business Centers (WBC)
Veteran’s Business Outreach Centers (VBOC)
Small Business Development Centers (SBDC)
SCORE Chapters (formerly Service Corps of Retired Executives)
USDA Rural Micro-entrepreneur Assistance (RMAP)
USDA Farm Service Agency (FSA) Microloan
Community Development Financial Institutions (CDFI)
Local firms, organizations, colleges, or universities
Other, specify
Does your organization provide technical assistance or training to Microloan borrowers?
Yes
No (skip the next training questions)
Does your organization conduct outreach activities or assessments to identify Microloan borrowers for the specific types of technical assistance or training based on their business needs and performance?
Yes
No (skip the next question)
(IF YES) Which types of outreach activities or assessment for technical assistance or training does your organization conduct with Microloan borrowers?
outreach and advertisement
needs assessment measures
interviews
site visits
other methods, specify
Which topics are typically covered during the training or technical assistance that your organization provides? (choose all that apply)
Business formation
Business growth plan
Business management (marketing, sales, Human Resources, accounting, etc.)
Taxes, licenses, permits, legal requirements, federal, state, and local laws etc.
Obtaining contracts
Access to business financing, capital, bonding.
Networking with other businesses, agencies, and organizations
Innovation and entrepreneurship
Referrals to business resources and training programs
Information about loan servicing and addressing loan repayment difficulties
Other, specify
What are the typical delivery modes for the training or technical assistance that your organization provides? (choose all that apply)
In-person
Webinar, teleconferencing, telephone
Web information (videos, articles, peer sharing of online information)
Email information and materials
Printed materials
Other, specify
What are the settings for the training or technical assistance that your organization provides? (choose all that apply)
One-on-one
Small groups
Large groups
Other, specify
Does your organization conduct post-training survey and feedback with Microloan borrowers to determine effectiveness of technical assistance and training?
Yes
No
To what extent did the trainings and technical assistance provided by your organization improve the business growth outcomes (revenue, employment, new business formation, business survival) for Microloan borrowers?
To a very large extent
To a large extent
To a moderate extent
To a small extent
Not at all
Please use this space to explain your response to the question above. That is, why do you feel the trainings and technical assistance either had an impact or did not have an impact.
To what extent did the loans provided by your organization improve the business growth outcomes (revenue, employment, new business formation, business survival) for Microloan borrowers?
To a very large extent
To a large extent
To a moderate extent
To a small extent
Not at all
Please use this space to explain your response to question above. That is, why do feel the microloans either had an impact or did not have an impact.
Provide suggestions for program improvements to better serve the financial and business needs of borrowers: ___________________________
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Andrey Vinokurov |
| File Modified | 0000-00-00 |
| File Created | 2021-01-16 |