Form ENG 5065 ENG 5065 Customer Service Survey - Regulatory Program

U.S. Army Corps of Engineers Customer Service Survey

ENG5065_Final

Regulatory Customer Service Survey

OMB: 0710-0012

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ENG 5065 - OMB No.: 0710-0012,

Expires: XX/XX/XXXX

AGENCY DISCLOSURE NOTICE

Shape1 Shape2 Shape3 The Public reporting burden for this collection of information is estimated to average 10 minutes per response, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding the burden estimate or burden reduction suggestions to the Department of Defense, Washington Headquarters Services, at [email protected] Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number.

PLEASE DO NOT RETURN YOUR APPLICATION TO THE ABOVE ADDRESS. COMPLETED RESPONSES SHOULD BE SUBMITTED USING THE "SUBMIT" BUTTON AT THE BOTTOM OF THE SURVEY.



PRIVACY ACT STATEMENT

Authorities: The Government Performance and Results Act of 1993 and Executive Order (EO) 12862, "Setting Customer Service Standards", dated September 11, 1993. Purpose: To determine the quality of services our customers expect, as well as their satisfaction with USACE's existing services. Information provided on this form will be used in evaluating the performance of the Corps Regulatory Program. Routine Uses: This information may be shared with the Office of Management and Budget, members of Congress, and other federal, state, and local government agencies. Disclosure: Providing requested information is voluntary. Failure to provide this information will not result in an adverse action. System of Record Notice (SORN). The information received is entered into our permit tracking database and a SORN has been completed (SORN #A1145b) and may be accessed at the following website: http://dpcld.defense.gov/Privacy/SORNsIndex/DOD-wide-SORN-Article-View/Article/570115/a1145b-ce.aspx



CUSTOMER SERVICE SURVEY - REGULATORY PROGRAM, US ARMY CORPS OF ENGINEERS

We at the U.S. Army Corps of Engineers Regulatory Branch are committed to improving service to our customers and would like to know how well we have been doing. Who are our customers? You are our customers if you submitted a permit application, requested a jurisdictional determination or wetland delineation, or scheduled a pre-application meeting with us. Other customers include those of you who receive our Public Notice and/or commented on a particular project or our work in general, because of your interest in the Regulatory Program. To identify how we can better serve you, we need your help. Please take the time to fill out this brief survey and submit it to us. Your honest opinions will help us determine areas in which we need to improve. Survey participation is voluntary. You can skip questions you choose not to answer, and you can stop participating at any time


For each of the following items, please indicate your level of agreement (from strongly disagree to strongly agree) . If the item does not apply to you, please mark N/A.


Strongly disagree

Disagree

Slightly Disagree

Slightly Agree

Agree

Strongly Agree

Not Applicable

  1. I received a Corps decision in a reasonable amount of time.

0

1

2

3

4

5

NA

  1. The Corps kept me informed about the status of my application.

0

1

2

3

4

5

NA

  1. The reasons for recommended or required project changes or modifications to reduce impacts were clearly explained.

0

1

2

3

4

5

NA

  1. The Corps staff provided information that was clear and understandable.

0

1

2

3

4

5

NA

  1. The Corps representative acted professionally and treated me with courtesy.

0

1

2

3

4

5

NA

  1. The Corps responded to my letters and telephone calls in a reasonable amount of time.

0

1

2

3

4

5

NA

  1. The Corps representative provided clear information about the Regulatory Program.

0

1

2

3

4

5

NA

  1. My visit/call to the office was pleasant.

0

1

2

3

4

5

NA

  1. What is your OVERALL satisfaction with the level of service provided by the Corps of Engineers Regulatory Program?

Very dissatisfied

Dissatisfied

Slightly Dissatisfied

Slightly Satisfied

Satisfied

Very Satisfied







10. Additional Comments: (Please do not include any personally identifiable information)
     
Shape4 Shape5

11. How can we improve our service? (Please do not include any personally identifiable information)
     
Shape6 Shape7



















NOTE: Data from this questionnaire will be used by the district to improve service. Also, Information will be tabulated nationally by service area. Respondents will not be identified by name or organization for any report derived from the survey.

What Service(s) Did You Seek From the Corps? (if applicable, check more than one):

   


What Service(s) Did You Seek From the Corps? (if applicable, check more than one):


Shape8 Shape9 General Information


Shape10 Shape11 Jurisdictional/Wetland Determination


Shape12 Shape13 Pre-application Consultation


Shape14 Shape15 Resolution of Violation/Non-compliance


Shape16 Shape17 Nationwide General Permit


Shape18 Shape19 Regional or Programmatic Permit


Shape20 Shape21 Standard Individual Permit


Shape22 Shape23 Letter of Permission


Other (describe):

Shape24 Shape25


Which Corps office did you work with?

Shape26 Shape27





Do you have any comments or suggestions on the Regulatory Program?
Shape28 Shape29

0 of 4000

Please indicate the nature of your business (if applicable, check more than one):


Shape30 Shape31 Property Developer


Shape32 Shape33 Flood/Water Control District


Shape34 Shape35 Sand & Gravel


Shape36 Shape37 Public Agency Applicant


Shape38 Shape39 Consultant


Shape40 Shape41 Law Office


Shape42 Shape43 Public


Shape44 Shape45 Federal/State/Local


Shape46 Shape47 Mining

Other

Shape48 Shape49




INFORMATION ABOUT YOU (optional)

   

May we contact you?

Shape50 May we contact you?

Shape51 YES

Shape52 NO (If yes, please complete the section below)


Name/Title:

Shape53 Shape54

Address:

Shape55 Shape56


Shape57 Shape58


Shape59 Shape60

Telephone (include area code):

Shape61 Shape62







File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorMcIntosh, Mark M CIV USARMY CELRN (USA)
File Modified0000-00-00
File Created2021-04-30

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