U.S. Army Corps of Engineers Customer Service Survey

ICR 202104-0710-002

OMB: 0710-0012

Federal Form Document

Forms and Documents
Document
Name
Status
Form
Modified
Supporting Statement A
2021-04-28
Supplementary Document
2021-04-28
Supplementary Document
2021-04-28
Supporting Statement B
2021-04-26
IC Document Collections
IC ID
Document
Title
Status
5558 Modified
ICR Details
0710-0012 202104-0710-002
Received in OIRA 201707-0710-001
DOD/COE
U.S. Army Corps of Engineers Customer Service Survey
Revision of a currently approved collection   No
Regular 04/29/2021
  Requested Previously Approved
36 Months From Approved 04/30/2021
1,000 2,000
167 333
4,287 7,640

To survey applicants who are required to obtain permits or request jurisdictional determinations from the U.S. Army Corps of Engineers to do work in waters of the United States, pursuant to Section 10 of the Rivers and Harbors Act and/or Section 404 of the Clean Water Act. Opinions on the quality of the services they received may be used to make program evaluations/revisions for improvements.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  86 FR 11737 02/26/2021
86 FR 20673 04/21/2021
No

1
IC Title Form No. Form Name
Regulatory Customer Service Survey ENG 5065 Customer Service Survey - Regulatory Program

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,000 2,000 0 -1,000 0 0
Annual Time Burden (Hours) 167 333 0 -166 0 0
Annual Cost Burden (Dollars) 4,287 7,640 0 -3,353 0 0
No
Yes
Miscellaneous Actions
This is a request for extension, with change, of a previously approved collection . The reduction in burden is primarily due to decrease in the estimated number of respondents, down from the 2,000 estimated in 2017. The number of responses has decreased since previous submittals due to a decrease in permit decisions. Furthermore, we have a more refined estimate in the number of submittals from previous submittals since responses are all electronic and we can quantify the number of submittals.

$1,235
Yes Part B of Supporting Statement
    Yes
    Yes
No
No
No
No
Karen Mulligan 202 761-4664 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
04/29/2021


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