U.S. Army Corps of Engineers Customer Service Survey

Forms and Documents

Document Name	Status
OPA Approval Memo.pdf Supplementary Document	2017-07-21
Supporting Statement Part B - 0710-0012.docx Supporting Statement B	2017-07-21
Supporting Statement Part A - 0710-0012.docx Supporting Statement A	2017-07-21

IC Document Collections

IC ID	Document Title	Status
5558	Regulatory Customer Service Survey Other-Survey	Modified

ICR Details

OMB Control No: 0710-0012	ICR Reference No: 201707-0710-001
Status: Active	Previous ICR Reference No: 201401-0710-001
Agency/Subagency: DOD/COE	Agency Tracking No:
Title: U.S. Army Corps of Engineers Customer Service Survey
Type of Information Collection: Reinstatement with change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/05/2018
	Date Received in OIRA: 07/21/2017
Terms of Clearance: In accordance with 5 CFR 1320, the information collection is approved for three years.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2021	36 Months From Approved
Responses	2,000	0	0
Time Burden (Hours)	333	0	0
Cost Burden (Dollars)	7,640	0	0

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Abstract: To survey applicants who are required to obtain permits or request jurisdictional determinations from the U.S. Army Corps of Engineers to do work in waters of the United States, pursuant to Section 10 of the Rivers and Harbors Act and/or Section 404 of the Clean Water Act. Opinions on the quality of the services they received may be used to make program evaluations/revisions for improvements.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 45645	07/31/2015
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 33876	07/21/2017
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Regulatory Customer Service Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	2,000	0	0	0	0	2,000
Annual Time Burden (Hours)	333	0	0	-167	0	500
Annual Cost Burden (Dollars)	7,640	0	0	-3,365	0	11,005

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: This is a request for reinstatement, with change, of a previously approved collection for which approval has expired. The reduction in burden hours is primarily due to the decrease in the number of questions asked. In addition, adjustments to the previous application were made in two areas: 1) Previous submissions included more hard copy mailing costs and administration of the form (did not provide estimated cost of respondents’ time to complete a survey). 2) The majority of the decrease is due to a previous higher estimate of returns (15,000 estimated). Automation changes since the last submittal have made the online form easier to use and requires less time to complete. Total number of responses has also decreased from previous estimates. The new estimates are based on actual surveys submitted plus an estimated increase in response rates with automation or streamlining changes. Thus the decrease from 15,000 in 2011 to the 2,000 responses total provided with this submittal. The estimated time to complete the form has also been reduced. Unneeded fields (question that were often not answered) were removed and the form was streamlined from 14 to 8 questions. The number of responses has decreased since previous submittals due to a decrease in permit decisions. Furthermore, we have a more refined estimate in the number of submittals from previous submittals since responses are all electronic and we can quantify the number of submittals.

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Annual Cost to Federal Government: $1,107

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/21/2017

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