Customer Service Survey - Regulatory Program, U.S. Army Corps of Engineers

Forms and Documents

Document Name	Status
Form ENG Form 5065 Customer Service Survey - Regulatory Program, U.S. Army Corps of Engineers Form	Modified
DMDC-recommendation-letter-Army-Corps-of-Engineers-Customer-Service-Survey-OMB-Extension-January-23-2014.pdf Supplementary Document	2014-01-24
Customer Service Survey Supporting_Statement_Part_B- 16 Jan 2014.docx Supporting Statement B	2014-01-17
Customer Service Survey Supporting Statement_Part A -01-16-14.docx Supporting Statement A	2014-01-17

IC Document Collections

IC ID	Document Title	Status
5558	Customer Service Survey - Regulatory Program, U.S. Army Corps of Engineers Form	Modified

ICR Details

OMB Control No: 0710-0012	ICR Reference No: 201401-0710-001
Status: Historical Active	Previous ICR Reference No: 200905-0710-001
Agency/Subagency: DOD/COE	Agency Tracking No:
Title: Customer Service Survey - Regulatory Program, U.S. Army Corps of Engineers
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/30/2014
	Date Received in OIRA: 01/30/2014
Terms of Clearance: This collection has been approved for one (1) year without change. The Office of Management and Budget's Office of Information and Regulatory Affairs (OIRA) has provided comments on this collection request to the United States Army Corps of Engineers. Any request to renew this collection must be accompanied with a response to OIRA's comments and any corresponding revisions to the supporting statements and forms. Any package submitted without a response and revisions will be returned as improperly submitted by OIRA.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2015	36 Months From Approved	09/30/2014
Responses	2,000	0	60,000
Time Burden (Hours)	500	0	15,000
Cost Burden (Dollars)	11,005	0	0

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Abstract: To survey applicants who are required to obtain permits from the US Army Corps of Engineers to construct structures or place fill in Waters of the United States. Opinions on the quality of service received are used to make program evaluations/needed changes,

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: null
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 68828	11/15/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 4337	01/27/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Customer Service Survey - Regulatory Program, U.S. Army Corps of Engineers	ENG Form 5065	U.S. Army Corps of Engineers Customer Service Survey - Regulatory Program

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	2,000	60,000	0	0	-58,000	0
Annual Time Burden (Hours)	500	15,000	0	0	-14,500	0
Annual Cost Burden (Dollars)	11,005	0	0	0	11,005	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Reduction in burden is result of agency's more accurate estimate of the number of anticipated respondents who are members of the public.

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Annual Cost to Federal Government: $3,969

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/30/2014

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