Form ENG Form 5065 ENG Form 5065 U.S. Army Corps of Engineers Customer Service Survey - R

US Corps of Engineers - Regulatory Customer Survey

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Approved: 9 May 2006, OMB No.: 0710-0012, Expires: 31 January 2014
The Public reporting burden for this collection of information is estimatedto average 15 minutes per response, including time for reviewing instructions, searching existing data
sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other
aspect of this collection of information, including suggestions for reducing this burden,to the Department of Defense, Washington Headquarter Services, Executive Services
Directorate, Information Management Division, 4800 Mark Center Drive, East Tower, Suite 02G09, Alexandria, VA 22350-3100. Respondents should be aware that
nonwithstanding any other provision of law, no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB
control number.

PLEASE DO NOT RETURN YOUR APPLICATION TO THE ABOVE ADDRESS. COMPLETED APPLICATION SHOULD BE SUBMITTED USING
THE "SUBMIT" BUTTON AT THE BOTTOM OF THE SURVEY.
CUSTOMER SERVICE SURVEY - REGULATORY PROGRAM, US ARMY
CORPS OF ENGINEERS
We at the U.S. Army Corps of Engineers Regulatory Branch are committed to improving service to our customers and would like to know how well we
have been doing. Who are our customers? You are our customers if you submitted a permit application, requested a jurisdictional determination or
wetland delineation, or scheduled a pre-application meeting with us. Other customers include those of you who receive our Public Notice and/or
commented on a particular project or our work in general, because of your interest in the Regulatory Program. To identify how we can better serve
you, we need your help. Please take the time to fill out this brief survey and submit it to us. Your honest opinions will help us determine areas in
which we need to improve.
For each question, please indicate the level of service you received by marking the appropriate number on a scale from 1-5,
with 1 being low (dissatisfied) and 5 being high (very satisfied). If the question does not apply to you, simply mark N/A.
Thank you for your time and comments! Response to this survey is VOLUNTARY. If you choose not to respond, it will not affect any current or future
dealings you may have with the USACE in any way.
I. FOR APPLICANTS & OTHERS REQUIRING AUTHORIZATIONS

LOW SATISFACTION HIGH SATISFACTION

1. Do you think you received your Corps permit decision in a reasonable amount of time?

1

2

3

4

5

NA

2. Do you think you received your Corps jurisdictional determination in a reasonable amount of time?

1

2

3

4

5

NA

1

2

3

4

5

NA

1

2

3

4

5

NA

5. If we denied your permit, did we clearly explain the reasons why?

1

2

3

4

5

NA

6. For enforcement cases, did our office clearly and professionally explain the basis for the
enforcement action (e.g., what work we believe you performed without authorization)?

1

2

3

4

5

NA

7. For enforcement cases, did our office include options for resolution?

1

2

3

4

5

NA

3. If we recommended/required project changes/modifications to reduce impacts,
did we clearly explain the reasons why?
4. If we recommended/required project changes/modifications to reduce impacts,
did the changes seem reasonable to you?

II. FOR "OTHER" CUSTOMERS
1. For permitted actions, was the permit effective in achieving appropriate
protection/mitigation for impacts to aquatic resources?
2. For enforcement actions, did the Corps require appropriate compensation/restoration
for impacts to aquatic resources?

LOW SATISFACTION HIGH SATISFACTION

III. FOR APPLICANTS & "OTHER" CUSTOMERS

LOW SATISFACTION HIGH SATISFACTION

1

2

3

4

5

NA

1

2

3

4

5

NA

1. Did the Corps representative act professionally or treat you with courtesy?

1

2

3

4

5

NA

2. Did the Corps provide sufficient information to allow you to complete an application form,
comment on public notice, or otherwise evaluate our work?

1

2

3

4

5

NA

3. Did the Corps respond to your letters and telephone calls in a reasonable amount of time?

1

2

3

4

5

NA

4. Did the Corps representative answer your questions clearly, giving you accurate information
1
2
3
4
5
NA
about our Regulatory Program?
5. What is your OVERALL rating of the level of service provided by the
1
2
3
4
5
NA
Corps of Engineers Regulatory Program?
NOTE: Data from this questionnaire will be used by the district to improve service. Also, Information will be tabulated nationally by service area.
Respondents will not be identified by name or organization for any report derived from the survey.
PLEASE COMPLETE THE FOLLOWING QUESTIONS BY GIVING US ANY COMMENTS OR SUGGESTIONS FOR HOW WE CAN IMPROVE
Please indicate the nature of your business (if applicable, check more than one):
Property Developer

Flood/Water Control District

Sand & Gravel

Public Agency Applicant

Consultant

Law Office

Civic or Trade Organization

Farming/Ranching

Silviculture

Member of Legislature

Public Agency

Mining

Federal/State/Local

Personal/Private Project

Conservation Organization

Adjacent Property Owner

Media
Other

Native American
What Service(s) Did You Seek From the Corps? (if applicable, check more than one):
General Information

Jurisdictional/Wetland Determination

Pre-application Consultation

Resolution of Violation/Non-compliance

Nationwide General Permit

Regulatory Program Presentation

Regional or Programmatic Permit
Standard Individual Permit

Commented on Public Notice/Permit Application
Other

Letter of Permission
Which Corps office did you deal with? Select a Corps Office
Do you have any comments or suggestions on the Regulatory Program?

INFORMATION ABOUT YOU (optional)
May we contact you?

YES

NO

Name/Title:
Address:

http://corpsmapu.usace.army.mil/cm_apex/f?p=136:4:513244201167

1/16/2014

US Corps of Engineers - Regulatory Customer Survey

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Telephone (include area code):
Submit

Reset

Date Submitted: 16-JAN-2014 21:19
Authorities: The government Performance and Results Act of 1993 and Executive Order (EO) 12862, "Setting Customer Service Standards", dated September 11, 1993. Purpose: To determine the quality of
services our customers expect, as well as their satisfaction with USACE's existing services. Information provided on this form will be used in evaluating the performance of the Corps Regulatory Program. Routine
Uses: This information may be shared with the Office of Management and Budget, members of Congress, and other federal, state, and local government agencies. Disclosure: Providing requested information is
voluntary. Failure to provide this information will not result in an adverse action. (Reverse of Eng Form 5065)

http://corpsmapu.usace.army.mil/cm_apex/f?p=136:4:513244201167

1/16/2014