TITLE
OF INFORMATION COLLECTION: Central Data Exchange (CDX)
Customer Satisfaction Survey
PURPOSE: To solicit the levels of customer satisfaction of users of the Central Data Exchange in order to enhance the performance of the Central Data Exchange.
This data will be used in the CDX Performance Measures program to provide a full look at CDX’s strengths and possible areas of improvement to better serve its customers.
DESCRIPTION OF RESPONDENTS: Respondents will be users of the Central Data Exchange.
TYPE OF COLLECTION: (Check one)
[ ] Customer Comment Card/Complaint Form [X] Customer Satisfaction Survey
[ ] Usability Testing (e.g., Website or Software) [ ] Small Discussion Group
[ ] Focus Group [ ] Other: ______________________
CERTIFICATION:
I certify the following to be true:
The collection is voluntary.
The collection is low-burden for respondents and low-cost for the Federal Government.
The collection is non-controversial and does not raise issues of concern to other federal agencies.
The results are not intended to be disseminated to the public.
Information gathered will not be used for the purpose of substantially informing influential policy decisions.
The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.
Name: Primary Contact: Dana Gava – [email protected] - 202.566.0194
Secondary Contact: – Joe Carioti – [email protected] - 202.564.6413
To assist review, please provide answers to the following question:
Personally Identifiable Information:
Is personally identifiable information (PII) collected? [ ] Yes [X] No
If Yes, is the information that will be collected included in records that are subject to the Privacy Act of 1974? [ ] Yes [ ] No
If Applicable, has a System or Records Notice been published? [ ] Yes [ ] No
Gifts or Payments:
Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [X] No
BURDEN HOURS
Category of Respondent |
No. of Respondents |
Participation Time |
Burden |
Private Sector |
1165 respondents |
6 minutes |
116.5 hours |
State, local, or tribal governments |
1165 respondents |
6 minutes |
116.5 hours |
Annual |
2330 respondents |
|
233 hours |
Total (3 years) |
6990 respondents |
|
699 hours |
FEDERAL COST: The estimated annual cost to the Federal government is 50 hrs x $116.14 technical hourly rate =$5,807.00
If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:
The selection of your targeted respondents
Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [X] Yes [] No
If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?
Quarterly, a subset of active CDX users are pulled from the CDX user list. This subset is defined alphabetically and contains approximately 1200 users. The alphabetical parameters are shifted each quarter to reduce burden on the same people from year to year.
Example:
Quarter 1 – Users with last name A-D
Quarter 2 – Users with last name E-G
Quarter 3 – Users with last name H-K
Administration of the Instrument
How will you collect the information? (Check all that apply)
[X] Web-based or other forms of Social Media
[ ] Telephone
[ ] In-person
[ ] Other, Explain
Will interviewers or facilitators be used? [ ] Yes [ X] No
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
File Title | DOCUMENTATION FOR THE GENERIC CLEARANCE |
Author | 558022 |
File Modified | 0000-00-00 |
File Created | 2021-10-30 |