OMB control number

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Renewal)

OMB 2030-0051 · EPA/OMS.

OMB 2030-0051

The information collection activity provides the Agency with an opportunity to efficiently engage its customers and stakeholders by gathering qualitative information about their interaction with Agency. Getting such feedback in a timely manner is critical if the Agency is to know how and where it should focus while seeking to improve, or expand upon, its products and services. The Agency will submit a collection request for approval under this generic clearance only if the collections are: Voluntary; low burden and low-cost for both the respondents and the Federal Government; noncontroversial; targeted to respondents who have experience with the program or may have experience with the program in the near future; and abstain from collecting personally identifiable information (PII) to the greatest extent possible. Information gathered will be used internally for general service improvement and program management purposes and released publicly only in an anonymized or aggregated fashion. It will not be used to substantially inform influential policy decisions.

The latest form for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Renewal) expires 2027-09-30 and can be found here.

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