9600-071 Customer Satisfaction Survey: PSEFMP Application Process

OMB Control Number: 2030-0051

Expiration Date: 05/31/2024

Customer Satisfaction Survey: PSEFMP Application Process

This collection of information is approved by OMB under the Paperwork Reduction Act, 44 U.S.C. 3501 et seq. (OMB Control No. 2030-0051). Responses to this collection of information are voluntary (40 CFR 171). An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid OMB control number. The public reporting and recordkeeping burden for this collection of information is estimated to be 5 minutes per response. Send comments on the Agency’s need for this information, the accuracy of the provided burden estimates and any suggested methods for minimizing respondent burden to Director, Information Engagement Division, U.S. Environmental Protection Agency (2821T), 1200 Pennsylvania Ave., NW, Washington, D.C. 20460. Include the OMB control number in any correspondence. Do not send the completed form to this address.

Questions

1. Overall, how well does the new Wizehive Zengine application site meet your needs for completing your application? [Select one]

• Extremely well

• Very well

• Somewhat well

• Not so well

• Not at all well

2. How easy was it to find what you were looking for on the application site? [Select one]

• Extremely easy

• Very easy

• Somewhat easy

• Not so easy

• Not at all easy

3. Did it take you more or less time than you expected to complete an application? [Select one]

• A lot less time

• A little less time

• About what I expected

• A little more time

• A lot more time

4. How easy is it to understand the information on the application site? [Select one]

• Extremely easy

• Very easy

• Somewhat easy

• Not so easy

• Not at all easy

5. Did the application site training video sent via email at the launch of the application site help you in navigating the site? [Select one]

• A great deal

• A lot

• A moderate amount

• A little

• Not at all

• I did not watch the training video

6. Did you attend any of the office hours available for questions about your application?

• Yes

• No

7. Did the office hours help in completing your application and answering your application questions? [Select one]

• A great deal

• A lot

• A moderate amount

• A little

• Not at all

8. Did you have any other comments or suggestions about how we can improve, or what you liked about the application site and/or award process for future funding years? [Short answer]

Form Number: 9600-071