TSA Customer Comment Card

We Welcome Your Feedback.
Our mission at TSA is to protect the nation’s transportation systems to ensure freedom of movement
for people and commerce. TSA employees are trained to provide a positive, professional experience at our
screening checkpoints. If we’ve exceeded your expectations, please complete the form below and hand it
to a TSA employee or place it in a designated drop box.
Full Name

Comments

Date/Time

Email/phone (optional)

Airport/Airline/Flight number

Name of TSA Employee(s) involved

Continue on the back if needed

For complaints and suggestions, please use one of the following:

[email protected]
1-866-289-9673
@AskTSA
Federal Relay: 711
tsa.gov

Comments (continued)

NOTE TO PASSENGERS: If you wish to seek payment from TSA for damaged or missing items, you must file a claim online at tsa.gov or through the TSA Contact Center at 1-866-289-9673.
Collection of this information is made under 49 U.S.C.114(e) & (f). Providing this information is voluntary. TSA will use the information to improve customer service and may share it with airport
operators for this purpose. For more information, please consult DHS/TSA 006 Correspondence and Matters Tracking Records. It will take no more that 5 minutes to complete this form. An agency
may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The control number assigned to this collection
is OMB 1652-0030, which expires 4/30/2022. Send comments regarding this burden estimate or any other aspect of this collection of information including suggestions for reducing this burden
to TSA, 6595 Springfield Center Drive, Springfield, VA 20598, ATTN: PRA 1652-0030.