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Attachment 3.Net New Complaint Form Fields and Values_FINAL
ICR 202108-3170-003 · OMB 3170-0011 · Object 114423501.
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| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
|---|---|
| File Title | Attachment 3.Net New Complaint Form Fields and Values_FINAL |
| Author | Natalie Kurz |
| Last Modified By | Calc |
| File Modified | 2017-09-28 |
| File Created | 2026-07-15 |
| Conversion State | complete |
Extracted Text
Attachment 3- Net New Complaint Form Fields and Values New fields and values are highlighted below Sub-product (applies to all subProduct products listed) Vehicle loan or lease Loan, lease Vehicle loan or lease Loan, lease Vehicle loan or lease Loan, lease Vehicle loan or lease Loan, lease Vehicle loan or lease Loan, lease Credit card or prepaid card Credit card or prepaid card Store credit card (can use only at specific store or chain of stores) General-purpose prepaid card (can use anywhere; often sold at stores) Credit card or prepaid card Student prepaid card (prepaid card that is linked to your school account or student ID that may be used to pay for books, meals or tuition) Credit card or prepaid card General-purpose prepaid card, Gift card, Payroll card, Government benefit card, Student prepaid card Checking account, Savings account, Debit card, Other banking product or service Checking or savings account Money transfer, virtual Mobile or digital wallet currency, or money service Debt collection Credit card debt, Mortgage debt, Medical debt, Payday loan debt, Auto debt, Federal student loan debt, Private student loan debt, Other debt, I do not know Values Product data-driven questions Issue Was the loan for a new or used vehicle? [New/Used] Problem at the end of the loan or lease (title, refinancing, extending a lease) Problem at the end of the loan or lease (title, refinancing, extending a lease) Problem at the end of the loan or lease (title, refinancing, extending a lease) Problem at the end of the loan or lease (title, refinancing, extending a lease) Is your paycheck or government benefit payment automatically loaded onto the card (often called "direct deposit")? [yes/no] Is your student loan automatically loaded onto the card? [yes/no] Trouble using the card Problem caused by your funds being low Are you able to store an account balance on the wallet that you can add to or draw from to use for purchases or payments? [yes/no/not sure] Took or threatened to take negative or legal action (threatened to sue, arrest you, seize property, deport you, collect exempt funds, damage your credit) Sub-issues Other notes Problem related to refinancing 1 of 8 sub-issues Problem while selling or giving up the vehicle Problem when attempting to purchase vehicle at the end of the lease Problem extending the lease 1 of 8 sub-issues Problem with a check written from your prepaid card account 1 of 8 sub-issues Non-sufficient funds and associated fees 1 of 4 sub-issues 1 of 8 sub-issues 1 of 8 sub-issues Threatened or suggested your credit would 1 of 8 sub-issues be damaged