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U.S. Department of the Interior
OMB Control. No. 1090-0007
Expiration Date ##/##/####
REQUEST FOR APPROVAL UNDER THE
“AMERICAN CUSTOMER SATISFACTION INDEX
"CUSTOMER SATISFACTION SURVEYS"”
See Page 4 for Instructions on Completing This Form
Title of Information Collection
General Public Risk MAP Meeting - Follow-Up Customer Experience Survey
Purpose
The Federal Emergency Management Agency works with federal, state, tribal and local partners across the nation to identify flood risk
and promote informed planning and development practices to helop reduce that risk through the Risk Mapping, Assessment and
Planning (Risk MAP) program.
This survey’s purpose is to help understand how our “customers” experience Risk MAP meetings. The brief survey applies CX
measurement guidelines laid out in OMB Circular A-11, Section 280 “Managing Customer Experience and Service Delivery.
As part of a larger CX measurement initiative, survey results will be used to benchmark and evaluate the experience of General Public
meeting attendees. They will be combined with other data points relevant to service delivery, and this data ecosystem will act as a
compass for improving Risk MAP program outcomes.
Respondents will complete the survey via weblink, provided to meeting participants during the meeting or electronically following the
meeting as an addendum to other routine follow-up communications. The full survey instrument for the General Public contains 7
questions, of which all 7 questions will require a response.
Description of Respondents
Members of the general public during a Risk MAP process - specifically attendees of Open House meetings.
Type of Collection (Check One)
Customer Comment Card/Complaint Form
Customer Satisfaction Survey
Focus Group
Usability Testing (e.g., Website or Software
Small Discussion Group
Other:
Certification
I certify the following to be true:
1. The collection is voluntary.
2. The collection is low-burden for respondents and low-cost for the Federal Government.
3. The collection is non-controversial and does not raise issues of concern to other federal agencies.
4. The results are not intended to be disseminated to the public.
5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.
6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have
experience with the program in the future.
Typed Name of Requester
Signature
Date
KATHLEEN N BOYER
Kathleen Boyer
Bureau ICCO
Recommend
Not Recommended
DOI PRA Program Lead
Approved
Not Approved
Digitally signed by KATHLEEN N BOYER
Date: 2021.07.28 12:41:19 -04'00'
FOR USE BY ICC PROGRAM STAFF ONLY
Signature
DOI Tracking Number
Signature
Date
Date
Page 1 of 4
OMB Control. No. 1090-0007
Expiration Date ##/##/####
(Rev. 09/2018)
U.S. Department of the Interior
TO ASSIST REVIEW, PLEASE PROVIDE ANSWERS TO THE FOLLOWING QUESTIONS:
Personally Identifiable Information (Please consult with your Bureau/Office Privacy Act Officer)
1. Will you collect any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)?
No
Yes If “Yes,” please consult with your Bureau/Office Privacy Act Officer.
2. If “Yes”, is the information to be collected included in records that are subject to the Privacy Act of 1974?
No
Yes
3. If applicable, has a System or Records Notice (SORN) been published?
No
Yes If “Yes,” please provide the title and FR citation below:
Title of SORN:
FR Citation for SORN
Gifts or Payments (Please refer to OMB guidance “Questions and Answers When Designing Surveys for Information Collections”)
Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants?
No
Yes If
“Yes”, please describe the incentive and provide a justification for the amount:
Federal Enterprise Architecture (FEA) Business Reference Model (Check only one “Line of Business” and one “Subfunction.”
Refer to OMB guidance “FEA Consolidated Reference Model Document Version 2.3”)
Line of Business
Subfunction
Line of Business
Subfunction
Community and
Social Services
Defense and
National Security
Economic
Development
(Select One)
Correctional
Activities
Disaster
Management
Disaster Preparedness and Planning
(Select One)
Education
(Select One)
Energy
(Select One)
Environmental
Management
(Select One)
General Science
and Innovation
(Select One)
Health
(Select One)
Homeland Security
(Select One)
(Select One)
(Select One)
Income Security
(Select One)
Intelligence
Operations
(Select One)
(Select One)
Law Enforcement
(Select One)
International Affairs
and Commerce
Litigation and
Judicial Activities
Natural Resources
(Select One)
Transportation
(Select One)
(Select One)
Workforce
(Select One)
Management
Burden Hour Calculation
Category of Respondent
Number of Annual
Respondents
Number of
Responses Each
Total Annual
Responses
Participation
Time
300
1
300
5 min
Individuals/Households
Federal Cost: (Consult your Bureau/Office Information Collection Clearance Officer for assistance, if necessary)
The estimated annual cost to the Federal government is $ 293,500.00
Total Burden
Hours
25
, based on: (provide details below)
Cost of DOI Federal Consulting Group interagency agreement for services.
Sample Response to Federal Cost Question:
“If we receive 20 submissions and it takes 30 minutes to process and implement each one, then the total burden is $322.40
assuming a GS-7 step 5 is processing the submissions. Please note, however, that this custom form is a tool meant to accept
submissions in a standard format rather than through the freeform submissions that would otherwise come in by personal email.
Thus the existence of this form actually saves the government money by standardizing submissions and decreasing the workload of
processing each one.”
Page 2 of 4
OMB Control. No. 1090-0007
Expiration Date ##/##/####
(Rev. 09/2018)
U.S. Department of the Interior
If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the
following questions:
Selection of Targeted Respondents
1. Do you have a customer list (or something similar) that defines the universe of potential respondents and do you have a
sampling plan for selecting from this universe?
No
Yes If “Yes,” please provide a description of both below (or attach the sampling plan). If the answer is no, please
provide a description of how you plan to identify your potential group of respondents and how you will select them.
This survey will be provided to all meeting participants via weblink during the meeting or electronically following the meeting as an
addendum to other routine follow-up communications.
Sample Response to Question 1 Above:
“Participants will self-select by choosing to follow the link to submit a resource. This is really no different than any website’s “Contact
Us” type of link; this submission form is only used by those who want to contribute to the toolkit. The “Submit a resource” link will be
located on the bottom of the toolkit homepage.”
Administration of the Instrument:
2.
How will you collect the information? (Check all that apply)
Web-based or other forms of Social Media
Telephone
Mail
Other:
In-person
Use of Interviewers or Facilitators:
3. Will you use interviewers or facilitators?
No
Yes
PLEASE SUBMIT SURVEY INSTRUMENT, INSTRUCTIONS, AND SCRIPTS WITH YOUR REQUEST.
Page 3 of 4
OMB Control. No. 1090-0007
Expiration Date ##/##/####
(Rev. 09/2018)
U.S. Department of the Interior
Instructions for completing Request for Approval under the
“American Customer Satisfaction Index "Customer Satisfaction Surveys"”
Title of Information Collection: Provide the name of the collection that is the subject of the request. (e.g., Comment card for soliciting
feedback on xxxx)
Purpose: Provide a brief description and how you will use this information collection. If this is part of a larger study or effort, please
include this in your explanation.
Description of Respondents: Provide a brief description of the targeted group or groups for this collection of information. These
groups must have experience with the program.
Type of Collection: Check one box. If you are requesting approval of other instruments under the generic, you must complete a form
for each instrument.
Certification: Please read the certification carefully. If you incorrectly certify, OMB will return the collection as improperly submitted or
they will disapprove your request.
Personally Identifiable Information: Provide answers to the questions.
Gifts or Payments: If you answer yes to the question, please describe the incentive and provide a justification for the amount.
Burden Hour Calculation:
•
Category of Respondents: Identify who you expect the respondents to be in terms of the following categories: (1) Individuals
or Households; (2) Private Sector; (3) State, local, or tribal governments; or (4) Federal Government. You may select only
one category.
•
No. of Respondents: Provide an estimate of the Number of respondents.
•
Participation Time: Provide an estimate of the amount of time required for a respondent to participate (e.g., fill out a survey
or participate in a focus group)
•
Burden: Provide the Annual burden hours: Multiply the Number of responses and the participation time in minutes and
divide by 60.
Federal Cost: Provide an estimate of the annual cost to the Federal government.
If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following
questions:
Selection of Targeted Respondents: Please provide a description of how you plan to identify your potential group of respondents
and how you will select them. If the answer is yes, to the first question, you may provide the sampling plan in an attachment.
Administration of the Instrument: Identify how you will collect the information. More than one box may be checked. Indicate
whether there will be interviewers (e.g., for surveys) or facilitators (e.g., for focus groups) used.
Submission of the Survey Instrument, Instructions and Scripts: You must submit a copy of the survey instrument, including all
associated instructions and scripts. The survey instrument document must show the OMB Control Number 1090-0011 and Expiration
Date 08/31/2018, along with the following Statements:
Paperwork Reduction Act Statement: We are collecting this information subject to the Paperwork Reduction Act
(44 U.S.C. 3501) to [insert brief justification for collection of information]. Your response is voluntary and we will not
share the results publicly. We may not conduct or sponsor and you are not required to respond to a collection of
information unless it displays a currently valid OMB Control Number. OMB has reviewed and approved this survey
and assigned OMB Control Number 1090-0011, which expires ##/##/####.
Estimated Burden Statement: We estimate the survey will take you ## minutes to complete, including time to read
instructions, gather information, and complete and submit the survey. You may submit comments on any aspect of
this information collection to the Information Collection Clearance Officer, [Insert Bureau], [Insert mailing address].”
Page 4 of 4
| File Type | application/pdf |
| File Title | DI-4011 Request for Approval Under the "DOI Generic Clearance for the Collection of Quantitative Feedback on Agency Service Deli |
| Subject | DI-4011 Fast Track OMB Control No 1090-0011 DOI Generic Clearance for the Collection of Quantitative Feedback on Agency Service |
| Author | DOI |
| File Modified | 2021-07-28 |
| File Created | 2018-07-25 |