Published 30-day FRN (86 FR 52494)

52494

Federal Register / Vol. 86, No. 180 / Tuesday, September 21, 2021 / Notices

DEPARTMENT OF THE INTERIOR
Office of the Secretary
[18XD4523WT_DS64950000_
DWT000000.000000_DP.64920]; OMB
Control Number 1090–0008]

Agency Information Collection
Activities; Submission to the Office of
Management and Budget for Review
and Approval; E-Government Website
Customer Satisfaction Surveys
Office of the Secretary, Office
of Strategic Employee and Organization
Development, Federal Consulting
Group, Interior.
ACTION: Notice of information collection;
request for comment.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995, the
Office of Strategic Employee and
Organization Development, Federal
Consulting Group is proposing to renew
an information collection.
DATES: Interested persons are invited to
submit comments on or before October
21, 2021.
ADDRESSES: Send written comments on
this information collection request (ICR)
to the Office of Management and
Budget’s Desk Officer for the
Department of the Interior by email at
[email protected]; or via
facsimile to (202) 395–5806. Please
provide a copy of your comments to
Federal Consulting Group, Attention:
Lucy Adams, 1849 C St. NW, MS 4344,
Washington, DC 20240–0001, or by
facsimile to (202) 513–5184, or via email
to [email protected]. Please
reference OMB Control Number 1090–
0008 in the subject line of your
comments.
FOR FURTHER INFORMATION CONTACT: To
request additional information about
this ICR, contact Federal Consulting
Group, Attention: Lucy Adams, 1849 C
St. NW, MS 4344, Washington, DC
20240–0001, by telephone at (202) 513–
7679, by facsimile to (202) 513–5184, or
via email to Luciana_adams@
ios.doi.gov. You may also view the ICR
at http://www.reginfo.gov/public/do/
PRAMain.
SUPPLEMENTARY INFORMATION: In
accordance with the Paperwork
Reduction Act of 1995, we provide the
general public and other Federal
agencies with an opportunity to
comment on new, proposed, revised,
and continuing collections of
information. This helps us assess the
impact of our information collection
requirements and minimize the public’s
reporting burden. It also helps the
public understand our information

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SUMMARY:

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collection requirements and provide the
requested data in the desired format.
A Federal Register notice with a 60day public comment period soliciting
comments on this collection of
information was published on April 23,
2021 (86 FR 21762). No comments were
received.
We are again soliciting comments on
the proposed ICR that is described
below. We are especially interested in
public comment addressing the
following issues: (1) Is the collection
necessary to the proper functions of the
Federal Consulting Group; (2) will this
information be processed and used in a
timely manner; (3) is the estimate of
burden accurate; (4) how might the
Federal Consulting Group enhance the
quality, utility, and clarity of the
information to be collected; and (5) how
might the Federal Consulting Group
minimize the burden of this collection
on the respondents, including through
the use of information technology.
Comments that you submit in
response to this notice are a matter of
public record. Before including your
address, phone number, email address,
or other personal identifying
information in your comment, you
should be aware that your entire
comment—including your personal
identifying information—may be made
publicly available at any time. While
you can ask us in your comment to
withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Abstract: The Office of Management
and Budget regulation at 5 CFR 1320,
which implements the provisions of the
Paperwork Reduction Act of 1995 (44
U.S.C. 3501 et seq.), requires that
interested members of the public and
affected agencies have an opportunity to
comment on information collection and
recordkeeping activities [see 5 CFR
1320.8(d)]. The Office of Strategic
Employee and Organization
Development, Federal Consulting Group
has submitted a request to Office of
Management and Budget to renew its
approval of this collection of
information for three years.
This information collection activity
provides a means to consistently assess,
benchmark, and improve customer
satisfaction with Federal government
agency websites within the Executive
Branch. The Federal Consulting Group
of the Department of the Interior serves
as the executive agent for this
methodology and has partnered with
Verint (through ForeSee, which was
acquired in 2018) to offer this
assessment to federal agencies.

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Verint/ForeSee is a leader in customer
satisfaction and customer experience
management on the web and related
media. Its’ methodology (Customer
Experience Analytics or CXA) is
founded on publicly available ACSI
(American Customer Satisfaction Index)
methodology, that uses a cause-andeffect ‘‘structural equation model’’ to
precisely measure satisfaction
quantitatively from Website users’
surveys. The Verint/ForeSee CXA
Methodology is a cross-agency
methodology for obtaining comparable
measures of satisfaction with Federal
Government Websites. It is a predictive
methodology that identifies specific
areas for improvement and determines
the impact of those improvements on
citizen satisfaction and future citizen
behaviors. The ultimate purpose of
Verint/ForeSee CXA Predictive
Methodology is to help improve the
quality of goods and services available
to American citizens, including those
from the Federal government. The
Verint E-Government Website
Satisfaction Surveys will be completed
subject to the Privacy Act of 1974,
Public Law 93–579, December 31, 1974
(5 U.S.C. 522a). The agency information
collection will be used solely for the
purpose of the survey. The contractor
will not be authorized to release any
agency information upon completion of
the survey without first obtaining
permission from the Federal Consulting
Group and the participating agency. In
no case shall any new system of records
containing privacy information be
developed by the Federal Consulting
Group, participating agencies, or the
contractor collecting the data. In
addition, participating Federal agencies
may only provide information used to
randomly selected respondents from
among established systems of records
provided for such routine uses. There is
no other agency or organization able to
provide the information accessible
through the surveying approach used in
this information collection. Further, the
information will enable Federal
agencies to determine customer
satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
Federal agencies in making the best use
of resources in a targeted manner to
improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
or other matters that are commonly
considered private.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it is operating under a currently

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Federal Register / Vol. 86, No. 180 / Tuesday, September 21, 2021 / Notices
valid Office of Management and Budget
control number. The Office of
Management and Budget control
number for this collection is 1090–0008.
The control number will be displayed
on the surveys used. For expeditious
administration of the surveys, the
expiration date will not be displayed on
the individual instruments. Response to
the surveys is voluntary.
Title of Collection: Verint Experience
E-Gov Website Customer Satisfaction
Surveys.
OMB Control Number: 1090–0008.
Form Number: None.
Type of Review: Extension of a
currently approved collection.
Respondents/Affected Public:
Individuals, Business, and State, Local,
or Tribal Governments who have
utilized Federal Government services.
Estimated Completion Time per
Response: Participation by Federal
agencies will vary as new websites are
added or deleted. However, based on
our experience from the previous threeyear approval period, the number of
surveys has been very consistent with
little change and estimate for the next
three years are as follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 250 with
5,000 respondents per survey.
Total Estimated Number of Annual
Responses: 1,250,000 Responses.
Total Estimated Number of Annual
Burden Hours: 60,764 hours.
Respondent’s Obligation: Voluntary.
Frequency of Collection: Once per
survey.
Total Estimated Annual Non hour
Burden Cost: None.
An agency may not conduct or
sponsor and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number.
The authority for this action is the
Paperwork Reduction Act of 1995 (44
U.S.C. 3501 et seq.).
Dated: September 15, 2021.
Jessica Reed,
Director, Federal Consulting Group.
[FR Doc. 2021–20244 Filed 9–20–21; 8:45 am]
BILLING CODE 4334–63–P

DEPARTMENT OF THE INTERIOR

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Bureau of Land Management
[LLCOS000000–L10200000–212L1109AF]

Notice of Public Meetings of the
Southwest Colorado Resource
Advisory Council
AGENCY:

Bureau of Land Management,

Interior.

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ACTION:

Notice of public meetings.

In accordance with the
Federal Land Policy and Management
Act of 1976 and the Federal Advisory
Committee Act of 1972, the U.S.
Department of the Interior, Bureau of
Land Management (BLM) Southwest
Colorado Resource Advisory Council
(RAC) will meet as indicated below.
DATES: The RAC will conduct a field
trip on Wednesday, October 20, 2021,
from 8 a.m. to 4 p.m. The RAC will hold
a business meeting on Thursday,
October 21, 2021, from 10 a.m. to 3:30
p.m. The field trip and business meeting
are open to the public.
ADDRESSES: If Centers for Disease
Control and Prevention (CDC) COVID–
19 guidelines preclude on-site meetings,
the field trip will be cancelled. The
Thursday, October 21 meeting will be
held virtually via Zoom. The meeting
link and participation instructions will
be made available to the public via news
media, social media, and the BLM
Colorado website at: https://
www.blm.gov/get-involved/resourceadvisory-council/near-you/colorado/
southwest-rac.
The field tour is to the Alpine Loop
Scenic and Historic Byway outside
Silverton, Colorado, and participants
will start the trip at the San Juan Public
Lands Center, 15 Burnett Ct, Durango,
CO 81301.
FOR FURTHER INFORMATION CONTACT:
Shawn Reinhardt, Public Affairs
Specialist; BLM Southwest District
Office, 2465 S Townsend Ave.,
Montrose, CO 81401; telephone: (970)
240–5339; email: [email protected].
Persons who use a telecommunications
device for the deaf (TDD) may call the
Federal Relay Service (FRS) at 1–800–
877–8339 to contact Mr. Reinhardt
during normal business hours. The FRS
is available 24 hours a day, 7 days a
week, to leave a message or question.
You will receive a reply during normal
business hours.
SUPPLEMENTARY INFORMATION: The 15member Southwest Colorado RAC
advises the Secretary of the Interior,
through the BLM, on a variety of publicland issues in the Southwest District,
including the Uncompahgre, Tres Rios,
and Gunnison Field Offices. On October
20, the RAC will tour sites along the
Alpine Loop Scenic and Historic
Byway, one of the most popular sites
within the Southwest District, to learn
about resource complexities. Members
of the public are welcome to participate
in the field tour but must provide their
own transportation and meals. The field
tour will follow current CDC COVID–19
SUMMARY:

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52495

guidance regarding social distancing
and wearing of masks.
Agenda items for the October 21
business meeting include resource and
recreation management, travel
management plans, a fuels reduction
project, and field office updates. The
meetings are open to the public and will
adhere to applicable CDC protocols
regarding COVID–19. A public-comment
period will be held during the business
meeting at 1:30 p.m. Contingent on the
number of people who wish to comment
during the public-comment period,
individual comments may be limited.
The public may present written
comments to the Southwest Colorado
RAC prior to the meeting. Please
include ‘‘RAC Comment’’ in your
submission. Before including your
address, phone number, email address,
or other personal identifying
information in your comment, you
should be aware that your entire
comment—including your personal
identifying information—may be made
publicly available at any time. While
you can ask us in your comment to
withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Individuals who plan to attend and
need special assistance, such as sign
language interpretation and other
reasonable accommodations, should
contact the BLM (see FOR FURTHER
INFORMATION CONTACT), and participants
must RSVP at least 2 weeks in advance.
Summary minutes for the RAC
meetings will be maintained in the
Southwest District Office and will be
available for public inspection and
reproduction during regular business
hours within 30 days following the
meeting. Previous minutes and agendas
are available at: https://www.blm.gov/
get-involved/resource-advisory-council/
near-you/colorado/southwest-rac.
(Authority: 43 CFR 1784.4–2)
Jamie E. Connell,
BLM Colorado State Director.
[FR Doc. 2021–20314 Filed 9–20–21; 8:45 am]
BILLING CODE 4310–JB–P

DEPARTMENT OF THE INTERIOR
Bureau of Land Management
[LLCO80200–L10200000.PH0000–212]

Northwest Colorado Resource
Advisory Council Meetings
Bureau of Land Management,
Interior.
ACTION: Notice of public meetings.
AGENCY:

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