Form 3210 2021 3210 2021 32010 2021 DoDEA EAS Functional Desktop survey, updated

E-Government Website Customer Satisfaction Surveys

32010 2021 DoDEA EAS Functional Desktop survey, updated by Michelle 11-3-2021.xlsx

32010 2021 DoDEA EAS Functional Desktop survey, updated by Michelle 11-3-2021

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

CSAT Model Questions
Sample Custom Questions


Sheet 1: CSAT Model Questions

Model Name





Red & Strike-Through: Delete
Model ID





Underlined & Italicized: Re-order
Partitioned
Yes - 2 MQ



Pink: Addition
Date





Blue: Reword













Label Satisfaction Questions










Satisfaction






Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)







Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)







Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)




Sheet 2: Sample Custom Questions

Example questions








How often do you visit this site? This is my first visit
Radio button, one-up vertical Skip Logic Group* Visit Frequency



Once every 6 months or less often






Monthly






Weekly





How did you hear about our job opportunities? (Select all that apply) Recruiter Checkbox, one-up vertical Skip Logic Group* Referral Source



Social media (e.g., Twitter, Facebook)






Website






Employment website (e.g., Indeed, USAJobs)






Friend or colleague






Job fair, campus visit or event






Job posting






Online advertisement






Print advertisement






Search engine results






Other





Did you have any difficulty logging in today? Yes A, B Radio button, one-up vertical Skip Logic Group* Login success



No




A What difficulty did you experience logging in today? Signing in for the first time
Drop down, select one Skip Logic Group* Why no login success



Resetting a forgotten password






Inactive account






Locked account






Signing in with your username and password






Other (Please Explain)




B Please explain the login difficulty you experienced today in as much detail as possible.

Text area, no char limit Skip Logic Group* OE Other login problem


Were you able to complete your application in one visit? Yes
Radio button, one-up vertical Skip Logic Group*



No A
Complete application

A Which of the following best describes what prevented you from completing your application in one visit? Not enough time to complete before I had to end my session
Radio button, one-up vertical Skip Logic Group*


Did not have the required information or supporting documents

Why no completion


Technical Issues with the site




Site was unavailable




Other B


B Please explain

Text box, 100 character limit Skip Logic Group* OE Other completion problem


Please indicate which of the following best describes your experience with the site performance of the application today. No problem with site performance
Check boxes, one-up vertical Skip Logic Group* Site Performance



Pages loaded slowly



Pages loaded incompletely



Error messages



Documents would not upload C



Other D

D Please explain.

Text box, 100 character limit Skip Logic Group* OE Other performance problem


Please indicate which of the following best describes your experience with navigating the application today. No problem with navigation
Check boxes, one-up vertical Skip Logic Group* Navigation


Navigation was unclear


I was unable to return to previous section


I was unable to move ahead to the next section


I was unsure if I had completed everything


I was unsure if my application was rated


Other E

E Please explain.

Text box, 100 character limit Skip Logic Group* OE Other navigation problem


Please indicate which of the following best describes your experience with the visual components of the application. No problem with the visual components
Check boxes, one-up vertical Skip Logic Group* Application visuals


Difficult to read because the font was small


Difficult to read because of multiple fonts or bad formatting


Other F

F Please explain.

Text box, 100 character limit Skip Logic Group* OE Other visuals problem


Were the instructions within the application sufficient? Yes
Radio button, one-up vertical Skip Logic Group* Instructions



No I


I Please indicate in what section of the application the instructions need improvement.

Text area, no char limit Skip Logic Group* OE Instructions improvement


What else would you like to share with us to help improve your online experience?

Text area, no char limit
Improve
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy