Mapping Doc_VHA Medical Centers_Nov 4 2021 (002)

Mapping Doc_VHA Medical Centers_Nov 4 2021 (002).docx

E-Government Website Customer Satisfaction Surveys

Mapping Doc_VHA Medical Centers_Nov 4 2021 (002)

OMB: 1090-0008

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Survey: VHA Medical Centers V2




 

IA#:



 

Date: 11-4-2021



 





SURVEY TYPE: Customer Satisfaction Survey


 





Survey Q#

Type#

Topic Type

 

1-2

MODEL

SATISFACTION*


3-4

MODEL

SITE PERFORMANCE*


5-6

MODEL

LOOK AND FEEL*


7-8

MODEL

NAVIGATION*


9-10

MODEL

INFORMATION BROWSING*


11-12

MODEL

SITE INFORMATION*


13

MODEL

RETURN


14

MODEL

RECOMMEND


15

CUSTOM

VISIT FREQUENCY


16

CUSTOM

ROLE


17

CUSTOM

AGE


18

CUSTOM

TYPE OF INFORMATION SEEKING


19

CUSTOM

FACILITY INFORMATION


20

CUSTOM

HEALTH CONDITION


21

CUSTOM

BENEFITS


22

CUSTOM

FIND INFO


23

CUSTOM

INFO UNDERSTAND


24

CUSTOM

INFO AMOUNT


25

CUSTOM

HOW HEAR


*These model questions are partitioned. Respondents will be asked to answer only 2 of the 3 questions for each Topic Type.









File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorParrillo, Jeffrey Michael
File Modified0000-00-00
File Created2021-11-29

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