4 - TSM (post-Navigator) participant focus group protocol_updated

DOL Transition Assistance Program (TAP) Employment Navigator and Partnership Pilot (ENPP)

Formative Study Design

TSM (post-Navigator) Participant Focus Group Protocol

[MODERATOR: READ INFORMED CONSENT DOCUMENT. ALLOW EVERYONE TO RESPOND]

Thank you so much.

Recruitment

Thank you. Our first questions are about how you became aware of the Employment Navigator program.

1. So, how did you first become aware of the Employment Navigator program?

   1. IF NEEDED: What are all the ways you heard about this program? For instance, did you see materials (flyers, posters), receive an email, attend a webinar? What about word-of-mouth?

   2. IF NEEDED: What did your branch do to advertise/promote this program to TSMs/spouses? What about your base?

2. What do you think of these efforts?

   1. What was most compelling to you? Or most helpful?

3. In your own words, how would you describe the program?

   1. PROBE: As a result of what you read, saw, or heard, how familiar are you with the program?

4. How long did it take you to get an appointment with an EN? Were you pleased or disappointed with the length of time between requesting an appointment and meeting with an EN?

Assist, Explore, Plan model/CRS verification

As we begin, we have some questions about how satisfied you were with different aspects of this program. Your candid responses will help DOL and VETS improve this program as it rolls out to other bases. And remember, we will not use your names in any of our reporting.

I’ll first ask how satisfied you were, but we’re really looking for as much detail as you can provide about your experiences—what worked well, what didn’t work, what you wish would have been different.

Before we begin, I’d like to know what information and services you received from the EN you worked with.

5. Can [each of you] describe what information and services you received?

Ok, let’s get started. [MODERATOR: PROBE AS NEEDED TO GET DETAILS]

6. How satisfied were you with the logistics of scheduling and meeting with the EN?

7. How satisfied were you with the CRS verification process?

8. How satisfied were you with the self-assessment – how the EN helped you understand your career interests and strengths?

9. How satisfied were you with the assistance you received to explore careers?

   1. IF NEEDED: This includes help identifying high-demand occupations, necessary credentials, and getting labor market information for where you’ll go after you separate?

10. Did you receive any other types of assistance from the EN? If so, what were they and how satisfied were you with them?

11. Overall, thinking about all the services you received, how satisfied were you?

12. How well did the services match what you were expecting to receive?

    1. How individualized were the guidance and services you received? How, if at all, were they tailored to your needs and aspirations post-separation?

    2. What, if anything is missing? How can this program be improved?

13. Based on your experiences so far, how confident are you that you have the resources, knowledge, and preparation to find civilian employment?

• PROBE: Did you receive enough information?

1. Did you receive the right type of information?

Warm Handovers/Connections

Now we have a few questions about the partner agency or agencies you may be working with—local agencies like American Job Centers as well as national partners like VeteransASCEND.

14. How has this process worked so far?

15. Who have you been connected to?

• PROBE: Governmental partner? Non-governmental partner?

1. Did you receive everything you need, both information and support, to connect with [this agency/ these agencies]?

2. Did the partner reach out to you promptly after the connection was made?

1. Based on what you know so far, how well [does this partner/ do these partners] match what you feel you need?

The OMB control number for this collection is 1290-xxxx and expires on [month/day/year]. 

According to the Paperwork Reduction Act of 1995, no person is required to respond to a collection of information unless such collection displays a valid OMB control number.  Collection of this information is authorized by 29 U.S.C. 3224a (1). The obligation to respond to this collection is voluntary.   We estimate it takes about 90 minutes to complete this collection of information, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing the collection of information.  Please send comments regarding the burden estimate or any other aspect of this collection of information to the U.S. Department of Labor, Chief Evaluation Office, 200 Constitution Ave NW, Washington, DC 20210, or email [email protected] and reference OMB control number 1290-xxxx.

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