Exchange Customer Satisfaction Survey

ICR 202112-0702-003

OMB: 0702-0130

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement B
2022-01-14
Supporting Statement A
2022-01-14
Supplementary Document
2022-01-13
IC Document Collections
IC ID
Document
Title
Status
219001 Modified
ICR Details
0702-0130 202112-0702-003
Received in OIRA 201812-0702-003
DOD/DOA
Exchange Customer Satisfaction Survey
Revision of a currently approved collection   No
Regular 01/18/2022
  Requested Previously Approved
36 Months From Approved 02/28/2022
20,000 40,000
667 2,000
11,000 31,440

Pursuant to Executive Order 12862, customer satisfaction surveys are offered to Patrons of the Army and Air Force Exchange Service (Exchange) to address their shopping experiences and/or provide comments or complaints. The aggregated survey information provided voluntarily by Exchange patrons assists in improving the efficiency and effectiveness of the Exchange's operations to improve customer satisfaction.

US Code: 10 USC 7013 Name of Law: Secretary of the Army
   US Code: 10 USC 2481 Name of Law: Defense Commissary and Exchange Systems: Existence and Purpose
   EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  86 FR 37137 07/14/2021
87 FR 2418 01/14/2022
No

1
IC Title Form No. Form Name
Exchange Customer Satisfaction Survey

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 20,000 40,000 0 -20,000 0 0
Annual Time Burden (Hours) 667 2,000 0 -1,333 0 0
Annual Cost Burden (Dollars) 11,000 31,440 0 -20,440 0 0
No
Yes
Miscellaneous Actions
The burden has significantly decreased since the previous approval due to COVID-19 protective measures resulting in less in store register ticket counts. Federal Operating Cost has decreased due to improvements of the design and effectiveness of the survey questions.

$16,204
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
James Satterwhite 571 515-0304 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
01/18/2022


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