OMB control number

Exchange Customer Satisfaction Surveys

OMB 0702-0130 · DOD/DOA.

OMB 0702-0130

Pursuant to Executive Order 12862, customer satisfaction surveys are offered to Patrons of the Army and Air Force Exchange Service (Exchange) to address their shopping experiences and/or provide comments or complaints. The aggregated survey information provided voluntarily by Exchange patrons assists in improving the efficiency and effectiveness of the Exchange's operations to improve customer satisfaction.

The latest form for Exchange Customer Satisfaction Surveys expires 2028-05-31 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
0702_0130_SSB_2.28.2025.docx Supporting Statement B
0702-0130_SSA_2.28.2025.docx Supporting Statement A
AAFES Receipt.pdf Supplementary Document
Exchange Mobile App Survey Other-Electronic Survey
Exchange Customer Satisfaction Survey Other-Electronic Survey

All Historical Document Collections

202502-0702-002	Revision of a currently approved collection	2025-02-28
202112-0702-003 Approved without change	Revision of a currently approved collection	2022-01-18
201812-0702-003 Approved without change	Revision of a currently approved collection	2019-01-07
201511-0702-002 Approved with change	Existing collection in use without an OMB Control Number	2015-11-18

OMB Details

Exchange Customer Satisfaction Survey

Federal Enterprise Architecture: Defense and National Security - Operational Defense