OMB control number
Exchange Customer Satisfaction Surveys
OMB 0702-0130 ยท DOD/DOA.
OMB 0702-0130
Pursuant to Executive Order 12862, customer satisfaction surveys are offered to Patrons of the Army and Air Force Exchange Service (Exchange) to address their shopping experiences and/or provide comments or complaints. The aggregated survey information provided voluntarily by Exchange patrons assists in improving the efficiency and effectiveness of the Exchange's operations to improve customer satisfaction.
The latest form for Exchange Customer Satisfaction Surveys expires 2028-05-31 and is listed under ICR 202502-0702-002.
Latest Forms, Documents, and Supporting Material
| Document | Type |
|---|---|
 0702_0130_SSB_2.28.2025.docx | Supporting Statement B |
| 0702_0130_SSB_2.28.2025.docx | Supporting Statement B |
| 0702-0130_SSA_2.28.2025.docx | Supporting Statement A |
 AAFES Receipt.pdf | Supplementary Document |
| AAFES Receipt.pdf | Supplementary Document |
 Exchange Mobile App Survey |
Other-Electronic Survey |
| Exchange Customer Satisfaction Survey |
Other-Electronic Survey |
All Historical Document Collections
| Reference | Filing | Received | Concluded | Action |
|---|---|---|---|---|
| 202502-0702-002 | Revision of a currently approved collection | 2025-02-28 | ||
| 202112-0702-003 | Revision of a currently approved collection | 2022-01-18 | Approved without change | |
| 201812-0702-003 | Revision of a currently approved collection | 2019-01-07 | Approved without change | |
| 201511-0702-002 | Existing collection in use without an OMB Control Number | 2015-11-18 | Approved with change |
OMB Details
Exchange Customer Satisfaction Survey
Federal Enterprise Architecture: Defense and National Security - Operational Defense