Exchange Retail Sales Transaction Data Surveys

Forms and Documents

Document Name	Status
Executive Order 12862.pdf Supplementary Document	2015-11-17
DMDC Recommendation Letter for the AAFES Customer Satisfaction Survey 20150925.pdf Supplementary Document	2015-11-17
AAFES NHSR.PDF Supplementary Document	2015-11-17
0207 02 - Sample ADN PA and Instructions_FINAL.docx Supplementary Document	2015-11-17
0207 02 - Reference Active Links.docx Supplementary Document	2015-11-17
0207 02 - PIA - RETAIL SURVEY.pdf Supplementary Document	2015-11-17
0207 02 - Draft SORN.docx Supplementary Document	2015-11-17
0207 02 - Retail - CSS Supporting Statement B - Revised 03.doc Supporting Statement B	2015-11-17
0207 02 - 83-I Supporting Statement Part A (05 Oct 15).docx Supporting Statement A	2015-11-17

IC Document Collections

IC ID	Document Title	Status
219001	2015 Exchange Customer Satisfaction Survey Other-Survey	New

ICR Details

OMB Control No: 0702-0130	ICR Reference No: 201511-0702-002
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: DOD/DOA	Agency Tracking No:
Title: Exchange Retail Sales Transaction Data Surveys
Type of Information Collection: Existing collection in use without an OMB Control Number	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 12/21/2015
	Date Received in OIRA: 11/18/2015
Terms of Clearance: This collection is approved based on the revised materials provided by the Department. The Department must also report this collection in this year's Information Collection Budget.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2018	36 Months From Approved
Responses	595,968	0	0
Time Burden (Hours)	29,798	0	0
Cost Burden (Dollars)	214,548	0	0

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Abstract: Pursuant to Executive Order 12862, customer satisfaction surveys are offered to Patrons of the Army and Air Force Exchange Service (Exchange) to address their shopping experiences and/or provide comments or complaints. The aggregated survey information provided voluntarily by Exchange patrons assists in improving the efficiency and effectiveness of the Exchange's operations to improve customer satisfaction.

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Authorizing Statute(s): US Code: 10 USC 2481 Name of Law: Defense Commissary and Exchange Systems: Existence and Purpose
   US Code: 10 USC 3013 Name of Law: Secretary of the Army
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 78841	12/31/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	80 FR 71785	11/17/2015
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
2015 Exchange Customer Satisfaction Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	595,968	0	0	595,968	0	0
Annual Time Burden (Hours)	29,798	0	0	29,798	0	0
Annual Cost Burden (Dollars)	214,548	0	0	214,548	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is an existing collection which is in use without an OMB Control Number.

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Annual Cost to Federal Government: $25,690

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 11/18/2015

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