Virtual Support Room Satisfaction Survey

DLD Virtual Help Desk Satisfaction Survey
Burden Estimate: 10 minutes
Expiration Date: 3-31-2024
Public reporting burden for this collection of information is estimated to average 10 minutes per response, including time required for
searching existing data sources, gathering the necessary documentation, providing the information and/or documents required, and
reviewing the final collection. You do not have to supply this information unless this collection displays a currently valid OMB control
number. If you have comments on the accuracy of this burden estimate and/or recommendations for reducing it, please send them
to: [email protected].

We value your participation in this evaluation and will use results for continuous quality improvement. All feedback
is confidential and will be presented in aggregate. Completion should take no more than 10 minutes.

1.Educational Technology Instructional trainer who helped me
Aina
Emilie
Philip

2.Overall quality of Remote Support

3.Knowledge and professionalism of the Remote Support staff

4.Communication and follow-up on problem resolution

5.Time required to resolve your problem

6.Overall quality of the solution

7.Please add any additional feedback on how we can provide better support.