Customer Experience Surveys

Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery

Documents and Forms

Document Name Document Type
Customer Experience Surveys Form and Instruction
Pre-Event Survey Pre-Event Survey.pdf Form and Instruction
Pre-Event Survey Pre-Event Survey.pdf Form and Instruction
Post-Event Survey Post-Event Survey.pdf Form and Instruction
Post-Event Survey Post-Event Survey.pdf Form and Instruction
General Engagement Survey General Engagement Survey.pdf Form and Instruction
General Engagement Survey General Engagement Survey.pdf Form and Instruction
3170-0024 (Customer Experience Surveys) supporting statement.docx 3170-0024 (Customer Experience Surveys) supporting statement.docx IC Document
3170-0024 (Customer Experience Surveys) supporting statement.docx 3170-0024 (Customer Experience Surveys) supporting statement.docx IC Document

Information Collection (IC) Details

IC Title:	Customer Experience Surveys	Agency IC Tracking Number:

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	N/A	Pre-Event Survey	Pre-Event Survey.pdf	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	Post-Event Survey	Post-Event Survey.pdf	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	General Engagement Survey	General Engagement Survey.pdf	Yes	Yes	Fillable Fileable

Line of Business: Economic Development

Subfunction: Financial Sector Oversight

Privacy Act System of Records
Title: CFPB.013 (External Contact Database)	FR Citation: 77 FR 2689

Number of Respondents: 20,802	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Requested	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	20,802	20,802
Annual IC Time Burden (Hours)	1,040	1,040
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
3170-0024 (Customer Experience Surveys) supporting statement.docx	3170-0024 (Customer Experience Surveys) supporting statement.docx	03/07/2022

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.