Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery

OMB 3170-0024

This generic information collection plan provides for the collection of qualitative feedback from consumers, financial institutions, and stakeholders on a wide range of services the Bureau provides in an efficient, timely manner, in accordance with the Bureau's commitment to improving service delivery. By qualitative feedback, the Bureau means information that provides useful insights on, for example, comprehension, usability, perceptions, and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. The Bureau expects this feedback to include insights into consumer, financial institution, or stakeholder perceptions, experiences, and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between the Bureau and consumers, financial institutions, and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

The latest form for Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery expires 2022-05-31 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
CFPB v Claims Worksheet Form and Instruction
CFPB v Timemark Claims Worksheet Form and Instruction
Online Compliance Guidance User Satisfaction Survey Form
Alternate Dispute Resolution Program Survey Form and Instruction
Money Smart for Older Adults (MSOA) Form and Instruction
Cybersecurity Skills Gap Survey Form
Consumer Response Call Center Satisfaction Survey Form
Customer Experience Surveys Form and Instruction
Annual Survey to Advisory Committee Members Form and Instruction
3170-0024 (Fast Track) Generic IC template.docx Supplementary Document
3170-0024 Supporting Statement.docx Supporting Statement A
3170-0024 30-day FRN (published).pdf Supplementary Document
3170-0024 60-day FRN (published).pdf Supplementary Document
3170-0024 supporting statement (Part B).docx Supporting Statement B
CFPB v Claims Worksheet Form and Instruction
CFPB v Timemark Claims Worksheet Form and Instruction
Usability Testing Plan: Family College Planning Tools Other-best practices
Online Compliance Guidance User Satisfaction Survey Form
Alternate Dispute Resolution Program Survey Form and Instruction
Money Smart for Older Adults (MSOA) Form and Instruction
Homepage Visual Concept and Usability Testing Other-research plan
Emergency Rental Assistance Other-interview script
Consumer Education Email Sign-Up Form Other-screenshots of instrument
Cybersecurity Skills Gap Survey Form
Consumer Response Call Center Satisfaction Survey Form
Customer Experience Surveys Form and Instruction
Annual Survey to Advisory Committee Members Form and Instruction

All Historical Document Collections

202112-3170-003 Approved without change	Extension without change of a currently approved collection	2022-04-12
202108-3170-001 Approved without change	No material or nonsubstantive change to a currently approved collection	2021-08-04
201808-3170-009 Approved without change	Reinstatement without change of a previously approved collection	2019-03-26
201509-3170-002 Approved without change	Extension without change of a currently approved collection	2015-10-23
201210-3170-001 Approved with change	New collection (Request for a new OMB Control Number)	2012-10-17

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