Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery

This generic information collection plan provides for the collection of qualitative feedback from consumers, financial institutions, and stakeholders on a wide range of services the Bureau provides in an efficient, timely manner, in accordance with the Bureau's commitment to improving service delivery. By qualitative feedback, the Bureau means information that provides useful insights on, for example, comprehension, usability, perceptions, and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. The Bureau expects this feedback to include insights into consumer, financial institution, or stakeholder perceptions, experiences, and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between the Bureau and consumers, financial institutions, and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

The latest form for Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery expires 2026-09-30 and is listed under ICR 202505-3170-001.

Consumer Response Call Center Satisfaction Survey

Federal Enterprise Architecture: Economic Development - Financial Sector Oversight