3170-0024 30-day FRN (Published)

21904

Federal Register / Vol. 90, No. 98 / Thursday, May 22, 2025 / Notices

CONSUMER FINANCIAL PROTECTION
BUREAU
[Docket No. CFPB–2025–0026]

Agency Information Collection
Activities: Comment Request
Consumer Financial Protection
Bureau.
ACTION: Notice and request for comment.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995
(PRA), the Consumer Financial
Protection Bureau (CFPB) requests the
extension of the Office of Management
and Budget’s (OMB’s) approval of a new
information collection titled ‘‘ICBA
Disclosure Testing: Qualitative Pretesting of Survey (Testing) Instrument
and Modified Disclosure Forms.’’
DATES: Written comments are
encouraged and must be received on or
before July 21, 2025 to be assured of
consideration.
ADDRESSES: You may submit comments,
identified by the title of the information
collection, OMB Control Number (see
below), and docket number (see above),
by any of the following methods:
• Federal eRulemaking Portal: http://
www.regulations.gov. Follow the
instructions for submitting comments.
• Email: [email protected].
Include Docket No. CFPB–2025–0026 in
the subject line of the email.
• Mail/Hand Delivery/Courier:
Comment Intake, Consumer Financial
Protection Bureau (Attention: PRA
Office), 1700 G Street NW, Washington,
DC 20552. Because paper mail in the
Washington, DC area and at the CFPB is
subject to delay, commenters are
encouraged to submit comments
electronically.
Please note that comments submitted
after the comment period will not be
accepted. In general, all comments
received will become public records,
including any personal information
provided. Sensitive personal
information, such as account numbers
or Social Security numbers, should not
be included.
FOR FURTHER INFORMATION CONTACT:
Requests for additional information
should be directed to Anthony May,
PRA Officer, at (304) 481–5511, or
email: [email protected]. If you
require this document in an alternative
electronic format, please contact CFPB_
[email protected]. Please do not
submit comments to these email boxes.
SUPPLEMENTARY INFORMATION:
Title of Collection: ICBA Disclosure
Testing: Qualitative Pre-testing of
Survey (Testing) Instrument and
Modified Disclosure Forms.

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SUMMARY:

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OMB Control Number: 3170–00XX.
Type of Review: New information
collection.
Affected Public: Individuals or
households.
Estimated Number of Respondents:
2,000.
Estimated Total Annual Burden
Hours: 1,500.
Abstract: The central research
question that ICBA will be examining in
the disclosure testing is whether the
modified mortgage disclosures are more
effective for a sample of consumers
representative of community bank
members who would be likely to take
out construction or construction-topermanent loans. Effectiveness will be
measured by how well a consumer can
understand various dimensions of each
loan by answering comprehension
questions (e.g., interest rate, payment
schedule, etc.) for various types of
construction-to-permanent and
construction loans they are presented.
Per the recommendation of the CFPB, to
ensure the effectiveness of both the
survey instrument and the revised
mortgage disclosure forms, ICBA’s
contractor, will conduct pre-testing (or
cognitive-testing) of both.
Request for Comments: Comments are
invited on: (a) Whether the collection of
information is necessary for the proper
performance of the functions of the
CFPB, including whether the
information will have practical utility;
(b) The accuracy of the CFPB’s estimate
of the burden of the collection of
information, including the validity of
the methods and the assumptions used;
(c) Ways to enhance the quality, utility,
and clarity of the information to be
collected; and (d) Ways to minimize the
burden of the collection of information
on respondents, including through the
use of automated collection techniques
or other forms of information
technology. Comments submitted in
response to this notice will be
summarized and/or included in the
request for OMB’s approval. All
comments will become a matter of
public record.
Anthony May,
Paperwork Reduction Act Officer, Consumer
Financial Protection Bureau.
[FR Doc. 2025–09227 Filed 5–21–25; 8:45 am]
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CONSUMER FINANCIAL PROTECTION
BUREAU
[Docket No. CFPB–2025–0028]

Agency Information Collection
Activities: Comment Request
Consumer Financial Protection
Bureau.
ACTION: Notice and request for comment.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995
(PRA), the Consumer Financial
Protection Bureau (CFPB) requests the
Office of Management and Budget’s
(OMB’s) extension for the existing
information collection titled ‘‘Generic
Information Collection Plan for the
Collection of Qualitative Feedback on
Bureau Service Delivery’’ approved
under OMB Control Number 3170–0024.
DATES: Written comments are
encouraged and must be received on or
before June 23, 2025 to be assured of
consideration.
SUMMARY:

Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function. In general, all
comments received will become public
records, including any personal
information provided. Sensitive
personal information, such as account
numbers or Social Security numbers,
should not be included.
FOR FURTHER INFORMATION CONTACT:
Requests for additional information
should be directed to Anthony May,
Paperwork Reduction Act Officer, at
(304) 481–5511, or email: CFPB_PRA@
cfpb.gov. If you require this document
in an alternative electronic format,
please contact CFPB_Accessibility@
cfpb.gov. Please do not submit
comments to these email boxes.
SUPPLEMENTARY INFORMATION:
Title of Collection: Generic
Information Collection Plan for the
Collection of Qualitative Feedback on
Bureau Service Delivery.
OMB Control Number: 3170–0024.
Type of Review: Extension of a
currently approved information
collection.
Affected Public: Individuals and
households; Private sector; and State,
Local, and Tribal Governments.
Estimated Number of Respondents:
500,000.
Estimated Total Annual Burden
Hours: 125,000.
ADDRESSES:

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Federal Register / Vol. 90, No. 98 / Thursday, May 22, 2025 / Notices
Abstract: This generic information
collection plan provides for the
collection of qualitative feedback from
consumers, financial institutions, and
stakeholders on a wide range of services
the CFPB provides in an efficient,
timely manner, in accordance with the
CFPB’s commitment to improving
service delivery. By qualitative
feedback, the CFPB means information
that provides useful insights on, for
example, comprehension, usability,
perceptions, and opinions, but are not
statistical surveys that yield quantitative
results that can be generalized to the
population of study. The CFPB expects
this feedback to include insights into
consumer, financial institution or
stakeholder perceptions, experiences,
and expectations; provide an early
warning of issues with service; or focus
attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative,
and actionable communications
between the CFPB and consumers,
financial institutions, and stakeholders.
It will also allow feedback to contribute
directly to the improvement of program
management.
Request for Comments: The CFPB
published a 60-day Federal Register
notice on January 17, 2025 (90 FR 5833)
under Docket Number: CFPB–2025–
0007. The CFPB is publishing this
notice and soliciting comments on: (a)
Whether the collection of information is
necessary for the proper performance of
the functions of the CFPB, including
whether the information will have
practical utility; (b) The accuracy of the
CFPB’s estimate of the burden of the
collection of information, including the
validity of the methods and the
assumptions used; (c) Ways to enhance
the quality, utility, and clarity of the
information to be collected; and (d)
Ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology.
Comments submitted in response to this
notice will be reviewed by OMB as part
of its review of this request. All
comments will become a matter of
public record.
Anthony May,
Paperwork Reduction Act Officer, Consumer
Financial Protection Bureau.
[FR Doc. 2025–09228 Filed 5–21–25; 8:45 am]
BILLING CODE 4810–AM–P

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16:33 May 21, 2025

Jkt 265001

CONSUMER FINANCIAL PROTECTION
BUREAU
[Docket No. CFPB–2025–0027]

Agency Information Collection
Activities: Comment Request
Consumer Financial Protection
Bureau.
ACTION: Notice and request for comment.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995
(PRA), the Consumer Financial
Protection Bureau (CFPB) requests the
Office of Management and Budget’s
(OMB’s) extension of the existing
information collection titled ‘‘Consumer
Complaint Intake System Company
Portal Boarding Form’’ approved under
OMB Control Number 3170–0054.
DATES: Written comments are
encouraged and must be received on or
before July 21, 2025 to be assured of
consideration.
SUMMARY:

You may submit comments,
identified by the title of the information
collection, OMB Control Number (see
below), and docket number (see above),
by any of the following methods:
• Federal eRulemaking Portal: http://
www.regulations.gov. Follow the
instructions for submitting comments.
• Email: [email protected].
Include Docket No. CFPB–2025–0027 in
the subject line of the email.
• Mail/Hand Delivery/Courier:
Comment Intake, Consumer Financial
Protection Bureau (Attention: PRA
Office), 1700 G Street NW, Washington,
DC 20552. Because paper mail in the
Washington, DC area and at the CFPB is
subject to delay, commenters are
encouraged to submit comments
electronically.
Please note that comments submitted
after the comment period will not be
accepted. In general, all comments
received will become public records,
including any personal information
provided. Sensitive personal
information, such as account numbers
or Social Security numbers, should not
be included.
FOR FURTHER INFORMATION CONTACT:
Requests for additional information
should be directed to Anthony May,
PRA Officer, at (304) 481–5511, or
email: [email protected]. If you
require this document in an alternative
electronic format, please contact CFPB_
[email protected]. Please do not
submit comments to these email boxes.
SUPPLEMENTARY INFORMATION:
Title of Collection: Consumer
Complaint Intake System Company
Portal Boarding Form.
OMB Control Number: 3170–0054.
ADDRESSES:

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21905

Type of Review: Extension of a
currently approved information
collection.
Affected Public: Private sector.
Estimated Number of Respondents:
400.
Estimated Total Annual Burden
Hours: 85.
Abstract: Section 1013(b)(3)(A) of the
Dodd-Frank Wall Street Reform and
Consumer Protection Act (Dodd-Frank
Act), Public Law 111–203, requires the
CFPB to ‘‘facilitate the centralized
collection of, monitoring of, and
response to consumer complaints
regarding consumer financial products
or services.’’ 1 In furtherance of its
statutory mandates related to consumer
complaints, the CFPB utilizes a
Consumer Complaint Intake System
Company Portal Boarding Form
(Boarding Form) to sign up companies
for access to the secure, web-based
Company Portal (Company Portal). The
Company Portal allows companies to
view and respond to complaints
submitted to the CFPB, supports the
efficient routing of consumer
complaints to companies, and enables a
timely and secure response by
companies to the CFPB and consumers.2
Request for Comments: Comments are
invited on: (a) Whether the collection of
information is necessary for the proper
performance of the functions of the
CFPB, including whether the
information will have practical utility;
(b) The accuracy of the CFPB’s estimate
of the burden of the collection of
information, including the validity of
the methods and the assumptions used;
(c) Ways to enhance the quality, utility,
and clarity of the information to be
collected; and (d) Ways to minimize the
burden of the collection of information
on respondents, including through the
use of automated collection techniques
or other forms of information
technology. Comments submitted in
response to this notice will be
summarized and/or included in the
request for OMB’s approval. All
1 Codified at 12 U.S.C. 5493(b)(3)(A). See also
Dodd-Frank Act, section 1034 (discussing responses
to consumer complaints), codified at 12 U.S.C.
5534; section 1021(c)(2) (noting that one of the
CFPB’s primary functions is ‘‘collecting,
investigating, and responding to consumer
complaints’’), codified at 12 U.S.C. 5511(c)(2).
2 In addition to the Boarding Form for companies,
the CFPB utilizes separate OMB-approved forms to
board government agencies and congressional
offices onto their own distinct portals to access
certain complaint information through OMB
Control Number 3170–0057 (Consumer Response
Government and Congressional Boarding Forms;
expires 12/31/2027).

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