OMB.report

Federal forms, ICRs, and supporting documents

Information Collection Request

Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery

ICR 201509-3170-002 · OMB 3170-0024 · Historical Active

Forms and Documents
DocumentTypeStatusAvailability
IC Template 3170-0024 vs3.pdf Supplementary Document Uploaded 2015-09-30 Repair queued
3170-0024 Supporting Statement Part B-draft.pdf Supporting Statement B Uploaded 2015-09-30 Available
3170-0024 Supporting Statement Part A-draft.pdf Supporting Statement A Uploaded 2015-09-30 Available
IC Document Collections
IC IDCollectionTypeStatusForm
228045 CFPB Office of Civil Rights Customer Feedback Surveys –ADR and EEO Processes Other-Survey New
227448 Consumerfinance.gov Top Task Usability Testing Other-Moderator's Guide New
227337 Call Center Satisfaction Survey Other-Survey Instrument New
227199 Older Americans Placemat Usability Testing Other-Moderator Guide New
227179 Feedback Survey for Online Training Modules for Librarians Other-Feedback Survey New
226955 Your Money, Your Goals Training Planner Survey Other-YMYG Training Planner Survey New
226220 Financial Foundations Testing Other-Moderator Guide New
223973 Owning a Home User Questions Other-OaH Question Webpage New
223719 LAR Formatting Tool Testing Feedback Other-Sceener New
223101 CFPB FinEx Conference Other-Conference Survey New
222520 Spanish Ask CFPB - User Testing Other-Moderator's Guide - English New
221206 Concept Evaluation Survey Other-Screener & Survey - English New
221195 Financing an Auto - External testing Other-Screener New
221159 Focus Groups for Parents: Money As You Grow Other-Recruiting New
220077 YMYG Behind on Bills Bundle – User Testing Other-UX Questions New
219651 Prototyping and Research to Support Contact Center Script and IVR Development Other-Screener New
219528 Paying for College - Dynamic Disclosures Usability Test (Round 1) Other-Screener New
219307 Consumer Complaint Database 4.1 User Research & Usability Testing Other-Screener New
219232 Money Smart for Older Adults Train-the-Trainer Session Feedback Form and Money Smart for Older Adults Participant Evaluation Form Other-Participant Evaluation New
218996 Owning a Home Project User Experience Testing – Round 1 Other-Moderator Guide New
218944 Round 2 of User testing to solicit feedback on the Bureau's Planning for retirement- Before you claim English website Other-Screener New
218848 Recruitment Screener for Owning a Home Project User Experience Testing Other-OaH UX Screener New
ICR Details
3170-0024 201509-3170-002
Historical Active 201210-3170-001
CFPB TI 10517
Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery
Extension without change of a currently approved collection   No
Regular
Approved without change 11/24/2015
Retrieve Notice of Action (NOA) 10/23/2015
  Inventory as of this Action Requested Previously Approved
11/30/2018 36 Months From Approved 12/31/2015
160,000 0 250,000
30,000 0 250,000
0 0 0
This generic information collection plan provides for the collection of qualitative feedback from consumers, financial institutions, and stakeholders on a wide range of services the Bureau provides in an efficient, timely manner, in accordance with the Bureau's commitment to improving service delivery. By qualitative feedback, the Bureau means information that provides useful insights on, for example, comprehension, usability, perceptions, and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. The Bureau expects this feedback to include insights into consumer, financial institution, or stakeholder perceptions, experiences, and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between the Bureau and consumers, financial institutions, and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.
None
None
Not associated with rulemaking
  80 FR 34148 06/15/2015
80 FR 64398 10/23/2015
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 160,000 250,000 0 0 -90,000 0
Annual Time Burden (Hours) 30,000 250,000 0 0 -220,000 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The change in burden is a result of improved burden estimation methods by the Bureau and reflects the Bureau's experience in using this generic information collection plan during the prior three years.
$0
No
No
No
Yes
No
Uncollected
Darrin King 202-693-4129 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
10/23/2015