Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery

ICR 201509-3170-002

OMB: 3170-0024

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2015-09-30
Supporting Statement B
2015-09-30
Supporting Statement A
2015-09-30
IC Document Collections
IC ID
Document
Title
Status
228045 New
227448 New
227337 New
227199 New
227179 New
226955 New
226220 New
223973 New
223719 New
223101 New
222520 New
221206 New
221195 New
221159 New
220077 New
219651 New
219528 New
219307 New
219232 New
218996 New
218944 New
218848 New
ICR Details
3170-0024 201509-3170-002
Historical Active 201210-3170-001
CFPB TI 10517
Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery
Extension without change of a currently approved collection   No
Regular
Approved without change 11/24/2015
Retrieve Notice of Action (NOA) 10/23/2015
  Inventory as of this Action Requested Previously Approved
11/30/2018 36 Months From Approved 12/31/2015
160,000 0 250,000
30,000 0 250,000
0 0 0
This generic information collection plan provides for the collection of qualitative feedback from consumers, financial institutions, and stakeholders on a wide range of services the Bureau provides in an efficient, timely manner, in accordance with the Bureau's commitment to improving service delivery. By qualitative feedback, the Bureau means information that provides useful insights on, for example, comprehension, usability, perceptions, and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. The Bureau expects this feedback to include insights into consumer, financial institution, or stakeholder perceptions, experiences, and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative, and actionable communications between the Bureau and consumers, financial institutions, and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.
None
None
Not associated with rulemaking
  80 FR 34148 06/15/2015
80 FR 64398 10/23/2015
No
  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 160,000 250,000 0 0 -90,000 0
Annual Time Burden (Hours) 30,000 250,000 0 0 -220,000 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The change in burden is a result of improved burden estimation methods by the Bureau and reflects the Bureau's experience in using this generic information collection plan during the prior three years.
$0
No
No
No
Yes
No
Uncollected
Darrin King 202-693-4129 [email protected]
  No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
10/23/2015
© 2024 OMB.report | Privacy Policy