Prototyping and Research to Support Contact Center Script and IVR Development

[Provide to in-person test participants s and read to phone test participants]
Privacy Act Statement
5 U.S.C. 552(a)(e)(3)
The information you provide through your responses to IDEO will assist the study sponsor, the
Consumer Financial Protection Bureau (“CFPB”), in evaluating a prototype website that has financial
information.
The CFPB will not obtain or access any directly identifying information from IDEO about study
participants. The agency will only obtain and access de-identified results and aggregated analyses of
those results.
Information collected on behalf of the Bureau by IDEO will be treated in accordance with the System
of Records Notice (“SORN”), CFPB.022 – CFPB Market and Consumer Research Records, 77 F.R.
60382. Direct identifying information will only be used by IDEO to facilitate the study and will be
kept private except as required by law.
This collection of information is authorized by Pub. L. No. 111-203, Title X, Sections 1013 and 1022,
codified at 12 U.S.C. §§ 5493 and 5512.
Participation in this study is voluntary, you are not required to participate or share any identifying
information with IDEO, including name and email address, and you may withdraw participation at any
time. However, if you do not include the requested information, you may not participate in the study.

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Paperwork Reduction Act
According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a
person is not required to respond to a collection of information unless it displays a valid OMB control
number. The OMB control number for this collection is 3170-0024. It expires on 3/31/2018. The
time required to complete this information collection is estimated to average approximately 60 to 90
minutes minutes per response. Responding to this collection of information is voluntary. Comments
regarding this collection of information, including the estimated response time, suggestions for
improving the usefulness of the information, or suggestions for reducing the burden to respond to
this collection should be submitted to Bureau at the Consumer Financial Protection Bureau
(Attention: PRA Office), 1700 G Street NW, Washington, DC 20552, or by email to [email protected].