Consumer Complaint Database 4.1 User Research & Usability Testing

Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3170-0024 can be found here:

Documents and Forms

Document Name Document Type
CCDB 4.1 screener guide consumers FINAL.pdf Other-Screener
Informed Consent_User Research_CCDB_CFPB_12-8-2015.pdf Other-Informed Consent
CCDB 4.1 moderator guide consumers - Final.pdf Other-Moderator Guide
CCDB 4.1 moderators guide reporters-researchers - Final.pdf Other-Moderator Guide
IC Template-CCBD 4.1 UX FINAL.pdf IC Template IC Document

Information Collection (IC) Details

IC Title:	Consumer Complaint Database 4.1 User Research & Usability Testing	Agency IC Tracking Number:	TI 10712

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Screener	CCDB 4.1 screener guide consumers FINAL.pdf	Yes	Yes	Fillable Fileable
Other-Informed Consent	Informed Consent_User Research_CCDB_CFPB_12-8-2015.pdf	No		Paper Only
Other-Moderator Guide	CCDB 4.1 moderator guide consumers - Final.pdf	No		Paper Only
Other-Moderator Guide	CCDB 4.1 moderators guide reporters-researchers - Final.pdf	No		Paper Only

Line of Business: Economic Development

Subfunction: Financial Sector Oversight

Privacy Act System of Records
Title: CFPB.022, Market and Consumer Research Records	FR Citation: 77 FR 6780

Number of Respondents: 168	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 90 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	330	330
Annual IC Time Burden (Hours)	54	54
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
IC Template	IC Template-CCBD 4.1 UX FINAL.pdf	12/17/2015

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.