Consumer Complaint Database 4.1 User Research & Usability Testing

FINANCIAL PRODUCTS AND SERVICES
INFORMED CONSENT FORM
You are being asked to participate in a research study. This form describes the purpose, procedures, benefits,
risks and precautions of the study. It also describes your right to withdraw from the study at any time. A member of
the study staff is available to read through this form with you and discuss all the information, if you wish.

Why is this study being done?

This interview is being done to determine the ideal design of a website designed for adults across the United
States. Receiving feedback from consumers like you about their experiences with financial services will lead to
design solutions that enhance the website’s functionality and optimize its user experience.

What do I need to know about this study?

This opportunity is being offered to adults (18 years and older) in the [Insert location]. Interviews will take place
[Insert dates]. Each interview will last approximately 60 minutes and you will work one-on-one with a moderator.
The interviews will be audio recorded as well as a computer screen, and individuals’ names will not be used in any
description of findings. In accordance with the Paperwork Reduction Act of 1995, the questions asked as part of
this study have been approved by the Federal government’s Office of Management and Budget (OMB) under OMB
control number 3170-0024. Without this approval, we could not ask these questions.
The moderator will ask questions about your experiences with financial products and services. Other researchers
may observe in another room.

What are the potential risks of being in the website feedback interview?

There are minimal risks associated with this study. Participants will talk about their experiences with financial
products and services. You do not have to answer any questions that you do not wish to answer.

Does being in this study provide any benefit?

Participants will be compensated $75 for their participation in the interview. When the feedback from the
interviews is applied to the website, it will make it easier for users to access and utilize the website’s services.

Will it cost me anything to be in this study?

There are no costs for you to participate in the study, other than possible transportation costs to and from the
facility.

Do I have to be in this study?

Your participation is voluntary. There are no penalties associated with refusal to participate; however your
participation is encouraged so as to get a wider range of feedback from users.

Who will have access to this study and/or contact information?

Only the staff working on this project will have access to the information you provide in the interview.

Who do I contact if I have questions about the study?

If you have questions or concerns about the interview, you can contact
Jonathan Strohl, Fors Marsh Group, [email protected], 571-858-3803.
I, _______________________________________, have read this form and agree to participate in this study.
Print Name
_________________________________________________________________________________________
Participant’s Signature
Date
_________________________________________________________________________________________
Researcher’s Signature
Date

1010 N. Glebe Road, Suite 510 | Arlington, Virginia 22201 | www.forsmarshgroup.com