Prototyping and Research to Support Contact Center Script and IVR Development

Generic Information Collection Plan for the Collection of Qualitative Feedback on Bureau Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3170-0024 can be found here:

Documents and Forms

Document Name Document Type
CFPB.IDEO.Lemonade2 Screener 12116 FINAL.pdf Other-Screener
CR_ScriptDesign_Moderatorguide 012116 FINAL.pdf Other-Moderator Guide
PRIV+PRA Statement for Interviews.pdf Other-Privacy & PRA Statements
IC Template_3170-0024_CR_Lemonade 12116 FINAL.pdf IC Template IC Document

Information Collection (IC) Details

IC Title:	Prototyping and Research to Support Contact Center Script and IVR Development	Agency IC Tracking Number:	TI 10743

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Screener	CFPB.IDEO.Lemonade2 Screener 12116 FINAL.pdf	Yes	Yes	Fillable Fileable
Other-Moderator Guide	CR_ScriptDesign_Moderatorguide 012116 FINAL.pdf	No		Paper Only
Other-Privacy & PRA Statements	PRIV+PRA Statement for Interviews.pdf	No		Paper Only

Line of Business: Economic Development

Subfunction: Financial Sector Oversight

Privacy Act System of Records
Title: CFPB.022, Market and Consumer Research Records	FR Citation: 77 FR 67802

Number of Respondents: 250	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 84 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	385	385
Annual IC Time Burden (Hours)	116	116
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
IC Template	IC Template_3170-0024_CR_Lemonade 12116 FINAL.pdf	01/21/2016

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.