Information Collection

Prototyping and Research to Support Contact Center Script and IVR Development

IC 219651 under ICR 201509-3170-002 · OMB 3170-0024.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 3170-0024 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
CFPB.IDEO.Lemonade2 Screener 12116 FINAL.pdf	Other-Screener
CR_ScriptDesign_Moderatorguide 012116 FINAL.pdf	Other-Moderator Guide
PRIV+PRA Statement for Interviews.pdf	Other-Privacy & PRA Statements
IC Template_3170-0024_CR_Lemonade 12116 FINAL.pdf IC Template	IC Document

IC Title:

Prototyping and Research to Support Contact Center Script and IVR Development

Agency IC Tracking Number:

TI 10743

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Screener	CFPB.IDEO.Lemonade2 Screener 12116 FINAL.pdf	Yes	Yes	Fillable Fileable
Other-Moderator Guide	CR_ScriptDesign_Moderatorguide 012116 FINAL.pdf	No		Paper Only
Other-Privacy & PRA Statements	PRIV+PRA Statement for Interviews.pdf	No		Paper Only

Line of Business: Economic Development

Subfunction: Financial Sector Oversight

Privacy Act System of Records

Title: CFPB.022, Market and Consumer Research Records

FR Citation: 77 FR 67802

Number of Respondents: 250

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 84 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	385	385
Annual IC Time Burden (Hours)	116	116
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
IC Template	IC Template_3170-0024_CR_Lemonade 12116 FINAL.pdf	01/21/2016

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.