Collection of Customer Service, Demographic and Smoking/Tobacco Use Information from NCI's Contact Center, Cancer Information Service (CIS) Clients (NCI)

ICR 202201-0925-001

OMB: 0925-0208

Federal Form Document

Forms and Documents
Document
Name
Status
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Modified
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Modified
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Form and Instruction
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Supplementary Document
2022-01-11
Supporting Statement A
2022-01-04
Supplementary Document
2022-01-04
Supplementary Document
2022-01-04
Supplementary Document
2022-01-04
Supplementary Document
2022-01-04
Supplementary Document
2022-01-04
Supplementary Document
2022-01-04
Supplementary Document
2022-01-04
ICR Details
0925-0208 202201-0925-001
Received in OIRA 201807-0925-001
HHS/NIH
Collection of Customer Service, Demographic and Smoking/Tobacco Use Information from NCI's Contact Center, Cancer Information Service (CIS) Clients (NCI)
Revision of a currently approved collection   No
Regular 01/11/2022
  Requested Previously Approved
36 Months From Approved 02/28/2022
108,208 58,452
5,818 1,865
0 0

This is an information collection request for a revision for three years. NCI’s Contact Center, The Cancer Information Service (CIS), currently collects demographic, customer service and smoking cessation information from clients contacting CIS by telephone, email and through LiveHelp (an online instant messaging service). Information is collected in order to properly plan, implement, and evaluate cancer education efforts and to provide smoking cessation services tailored to the individual client’s needs. Since its inception in 1976, the CIS has handled more than 12 million calls from the public. The potential universe of Cancer Information Service (CIS) clients almost 252 million respondents based on the U.S. Census estimate for 2017 of adults estimated to be 18 years and older.

US Code: 42 USC 412 (285a-1) Name of Law: Public Health Service Act
   US Code: 42 USC 410 Name of Law: Public Health Service Act
  
None

Not associated with rulemaking

  86 FR 58082 10/20/2021
87 FR 1164 01/10/2022
No

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 108,208 58,452 0 49,756 0 0
Annual Time Burden (Hours) 5,818 1,865 0 3,953 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
Yes
Miscellaneous Actions
Additionally, increasing the survey to 100% would allow for removal of sampling bias, more specifically inclusion of individuals in hard-to-reach groups who may currently be omitted or underrepresented with the current simple random sampling methodology. In this OMB Package, we are also introducing Callbacks into our service provision (Appendix 1E). Callbacks allow for the assessment and delivery of additional, tailored cancer and clinical trials information based on an individuals’ changing information needs throughout their cancer journey. These callbacks are aimed to provide the individual more control over their information needs and increase overall satisfaction with provided CIS services.

$133,918
No
    Yes
    Yes
No
No
No
No
Tawanda Abdelmouti 240 276-5530 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
01/11/2022


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