Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Tribal Transportation Program Customer Survey Tool

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

OMB: 2125-0628

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Office of Tribal Transportation Customer Satisfaction Survey – 2020


This survey is your opportunity to provide information that will help the Federal Lands Office of Tribal Transportation (OTT) improve the services we provide. Your participation is vital to ensuring the results are representative of our customers. This survey is voluntary and replies will be kept confidential. It takes approximately 10 minutes to complete this survey.


How satisfied are you with the customer service provided by your FHWA Tribal Coordinator in the following areas?


Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Responding to emails






Returning phone calls






Answering questions






Recommending solutions






Willingness to help






Overall quality of customer service







Comments:




How satisfied are you with the technical assistance provided by your FHWA Tribal Coordinator in the following areas?


Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

LRTP development






TIP development






Environmental processes and requirements






Preconstruction (design)






Construction monitoring






Project closeout






Transportation safety






Overall quality of technical assistance








Comments:




How satisfied are you with the customer service provided by your FHWA Environmental Specialist in the following areas?


Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Responding to emails






Returning phone calls






Answering questions






Recommending solutions






Willingness to help






Overall quality of service






Comments:



How satisfied are you with the technical assistance provided by your FHWA Environmental Specialist in the following areas?


Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Explaining the overall environmental and permitting process






Identifying needed environmental studies and permits






Identifying level of NEPA action






Timeliness of NEPA approvals






Effectiveness in coordinating with other agencies






Overall quality of technical assistance






Comments:



Aside from the FHWA Tribal Coordinator or Environmental Specialist assigned to assist you, have you received assistance from OTT Leadership, another program specialist and/or technical expert from the FHWA Office of Tribal Transportation? Yes No If not, what can we do to make our staff more available for you?

If you have received assistance from other OTT staff, we would like to receive feedback on how satisfied you are with the customer service and/or technical assistance you have received.







How satisfied are you with the customer service provided by (insert name or position here) in the following areas?


Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Responding to emails






Returning phone calls






Answering questions






Recommending solutions






Willingness to help






Overall quality of service






Comments:



Considering everything listed above (customer service and technical assistance provided by FHWA Tribal Coordinators, Environmental Specialists, or OTT leadership and other OTT staff) how satisfied are you with the services provided by FHWA?

(USE SAME SCALE AS ABOVE)

Are you familiar with the FHWA Federal Lands Office of Tribal Transportation (OTT) Website? Yes No (add hyperlink for website)

Is the FHWA Federal Lands Office of Tribal Transportation Website helpful in providing you information on and access to TTP information? Yes No Comment

Are you familiar with the Tribal Transportation Program Delivery Guide? Yes No

Is the Tribal Transportation Program Delivery Guide helpful? Yes No

How could FHWA improve technical assistance and administration for the Tribal Transportation Program? (comment)

Is there anything else about the FHWA OTT or TTP program you would like to share? (comment)



Thank you for taking time to complete the OTT Customer Survey. Your input is greatly appreciated.

File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorKitchel, Kyle (FHWA)
File Modified0000-00-00
File Created2022-02-23

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