Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Justification.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2024-08-20	Available
Supporting Statement A- Generic Clearance.docx	Supporting Statement A	Uploaded 2024-06-03	Available
30Day FRN.pdf	Supplementary Document	Uploaded 2024-06-03	Available
60Day FRN.pdf	Supplementary Document	Uploaded 2024-03-27	Available
Fast-Track Generic Clearance Checklist.docx	Supplementary Document	Uploaded 2024-03-21	Available
FHWA Generic Clearance Submission Form.docx	Supplementary Document	Uploaded 2024-03-21	Available
Supporting Statement B- Generic Clearance.docx	Supporting Statement B	Uploaded 2024-03-21	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
279401	National Highway Institute Feedback Form	Other-Online Survey	New
279400	Federal Lands Highway Road Inventory Program Survey	Other-Online Survey	New
279399	Federal Lands Highway Project Development Survey	Other-Online Survey	New
279398	Federal Lands Highway Planning and Programming Survey	Other-Online Survey	New
279396	Federal Lands Highway Partner Completed Project Survey	Other-Online Survey	New
279395	Federal Lands Highway Bridge Inspection Program Survey	Other-Online Survey	New
279394	Eastern Federal Lands Highway Construction Quality Improvement Survey	Other-Online Survey	New
279127	Fallen Highway Worker Recognition Form	Other-Collection Form	New
278048	Crowdsourcing for Transportation Operations	Other-Other: Online Survey	New
276912	2025 Public Roads Website	Other-Online Poll	New
275134	Registration Information for the 2025 Highway Information Seminar	Other-Online Survey	New
272452	2024 National Summer Transportation Institute Questions	Other-Online Survey	New
271758	TRB Conference on Advancing Additive Manufacturing and Constructions in Transportation	Other-Online Mentimeter Poll	New
270905	Virginia MPO Truck Parking Training Outreach	Other-Mentimeter Poll	New
270227	FHWA Office of Tribal Transportation Customer Satisfaction Survey FY 2025	Other-Online Survey	Unchanged
266579	Public Roads Magazine Reader Survey	Other-Online Survey	Unchanged
266214	Bridge Construction Practice Survey	Other-Online Survey	Unchanged

ICR Details

OMB Control No: 2125-0628	ICR Reference No: 202408-2125-001
Status: Active	Previous ICR Reference No: 202403-2125-010
Agency/Subagency: DOT/FHWA	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/20/2024
Retrieve Notice of Action (NOA)	Date Received in OIRA: 08/20/2024
Terms of Clearance: In accordance with 5 CFR 1320, this information collection is approved

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2027	08/31/2027	08/31/2027
Responses	15,000	0	15,000
Time Burden (Hours)	3,750	0	3,750
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs. The responses to these collections or voluntary. The majority of our respondents are SDOT partners, and our highway industry professionals. These collections will be issued as needed. The changes in burden hours and cost are due to reinstatement.

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Authorizing Statute(s): EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
   EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 21405	03/27/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 47682	06/03/2024
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 17

table that charts list of burden

IC Title	Form No.	Form Name
2024 National Summer Transportation Institute Questions
2025 Public Roads Website
Bridge Construction Practice Survey
Crowdsourcing for Transportation Operations
Eastern Federal Lands Highway Construction Quality Improvement Survey
FHWA Office of Tribal Transportation Customer Satisfaction Survey FY 2025
Fallen Highway Worker Recognition Form
Federal Lands Highway Bridge Inspection Program Survey
Federal Lands Highway Partner Completed Project Survey
Federal Lands Highway Planning and Programming Survey
Federal Lands Highway Project Development Survey
Federal Lands Highway Road Inventory Program Survey
National Highway Institute Feedback Form
Public Roads Magazine Reader Survey
Registration Information for the 2025 Highway Information Seminar
TRB Conference on Advancing Additive Manufacturing and Constructions in Transportation
Virginia MPO Truck Parking Training Outreach

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	15,000	15,000	0	0	0	0
Annual Time Burden (Hours)	3,750	3,750	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This information collection request is for a reinstatement and increases the total burden to 3,750 hours and decreases the cost to $338,530. The burden hours and costs changed from the last request due to the one-time collections no longer needed and added new collections.

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Annual Cost to Federal Government: $338,530

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/20/2024

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