Federal Emergency Management Agency Programs Customer Satisfaction

Forms and Documents

Document Name	Status
Form FEMA Form 519-0-51 Shelter and Temporary Essential Power Survey- Electronic Form and Instruction	Removed
Form FEMA Form 519-0-50 Shelter and Temporary Essential Power Survey- Phone Form and Instruction	Removed
Form FEMA Form FF-104-F Temporary Housing Unit Survey - Electronic - FEMA Form FF-104-FY-21-185 (formerly 519-0-49) Form and Instruction	Modified
Form FEMA Form FF-104-F Temporary Housing Unit Survey - Phone - FEMA Form FF-104-FY-21-184 (formerly 519-0-48) Form and Instruction	Modified
Form FEMA Form FF-104-F Transitional Shelter Assistance Survey- Electronic - FEMA Form FF-104-FY-21-183 (formerly 519-0-47) Form and Instruction	Modified
Form FEMA Form FF-104-F Transitional Shelter Assistance Survey- Phone - FEMA Form FF-104-FY-21-182 (formerly 519-0-46) Form and Instruction	Modified
Form FEMA Form FF-104-F Preparedness Survey - Electronic - FEMA Form FF-104-FY-21-181 (formerly 519-0-45) Form and Instruction	Modified
Form FEMA Form FF-104-F Preparedness Survey (Phone) - FEMA Form FF-104-FY-21-180 (formerly 519-0-44) Form and Instruction	Modified
PLAW-113publ2.pdf Supplementary Document	2022-03-21
PLAW-111publ352.pdf Supplementary Document	2022-03-21
CFR-2007-title3-vol1-eo13411.pdf Supplementary Document	2022-03-21
PLAW-107publ347.pdf Supplementary Document	2022-03-21
STATUTE-107-Pg285.pdf Supplementary Document	2022-03-21
fema-strategic-plan_2018-2022.pdf Supplementary Document	2022-03-21
privacy-pia-fema-csas-february2014_0.pdf Supplementary Document	2022-03-21
Executive Order 13571 April 27, 2011.pdf Supplementary Document	2017-10-25
Executive Order 12862.pdf Supplementary Document	2017-10-25
1660-0145 - Published 30 Day Revision FRN 2022 04 29.pdf Supplementary Document	2022-04-29
1660-0145 - Published 60 Day Revision FRN 2022 02 16.pdf Supplementary Document	2022-03-21
1660-0145 - Supporting Statement B.v7 clean.docx Supporting Statement B	2022-03-21
1660-0145 - Supporting Statement A - 2022 04 29 clean.docx Supporting Statement A	2022-04-29

IC Document Collections

IC ID	Document Title	Status
228772	On-Line Interviews - FEMA Form FF-104-FY-21-198 Other-Focus Group Moderator's Guide	Modified
228771	One-on-One Interviews - FEMA Form FF-104-FY-21-197 Other-Moderator's Guide	Modified
228770	Focus Group for 2 Hrs. Plus Travel 1 Hr. - FEMA Form FF-104-FY-21-196 Other-Focus Group Moderator's Guide	Modified
228769	Shelter and Temporary Essential Power Survey- Electronic Form and Instruction	Removed
228768	Shelter and Temporary Essential Power Survey- Phone Form and Instruction	Removed
228767	Temporary Housing Unit Survey - Electronic - FEMA Form FF-104-FY-21-185 (formerly 519-0-49) Form and Instruction	Modified
228766	Temporary Housing Unit Survey - Phone - FEMA Form FF-104-FY-21-184 (formerly 519-0-48) Form and Instruction	Modified
228765	Transitional Shelter Assistance Survey- Electronic - FEMA Form FF-104-FY-21-183 (formerly 519-0-47) Form and Instruction	Modified
228763	Transitional Shelter Assistance Survey- Phone - FEMA Form FF-104-FY-21-182 (formerly 519-0-46) Form and Instruction	Modified
228726	Preparedness Survey - Electronic - FEMA Form FF-104-FY-21-181 (formerly 519-0-45) Form and Instruction	Modified
228595	Preparedness Survey (Phone) - FEMA Form FF-104-FY-21-180 (formerly 519-0-44) Form and Instruction	Modified

ICR Details

OMB Control No: 1660-0145	ICR Reference No: 202203-1660-002
Status: Received in OIRA	Previous ICR Reference No: 201710-1660-002
Agency/Subagency: DHS/FEMA	Agency Tracking No:
Title: Federal Emergency Management Agency Programs Customer Satisfaction
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 04/29/2022

	Requested	Previously Approved
Expiration Date	36 Months From Approved	04/30/2022
Responses	7,296	8,896
Time Burden (Hours)	5,227	5,548
Cost Burden (Dollars)	0	0

---

Abstract: Federal agencies are required to survey their customers to determine the kind and quality of services customers want and their level of satisfaction with those services. Analysis from the survey is used to measure FEMA's Strategic Plan's objective 3.1 to streamline the disaster survivor experience.

---

Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
   EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 8861	02/16/2022
30-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 25507	04/29/2022
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 9

IC Title	Form No.	Form Name
Focus Group for 2 Hrs. Plus Travel 1 Hr. - FEMA Form FF-104-FY-21-196
On-Line Interviews - FEMA Form FF-104-FY-21-198
One-on-One Interviews - FEMA Form FF-104-FY-21-197
Preparedness Survey (Phone) - FEMA Form FF-104-FY-21-180 (formerly 519-0-44)	FEMA Form FF-104-FY-21-180 (formerly 519-0-44)	Preparedness Survey (Phone)
Preparedness Survey - Electronic - FEMA Form FF-104-FY-21-181 (formerly 519-0-45)	FEMA Form FF-104-FY-21-181 (formerly 519-0-45)	Preparedness Survey- Electronic
Shelter and Temporary Essential Power Survey- Electronic	FEMA Form 519-0-51 Electronic	Shelter and Temporary Essential Power Survey- Electronic
Shelter and Temporary Essential Power Survey- Phone	FEMA Form 519-0-50 Phone	Shelter and Temporary Essential Power Survey- Phone
Temporary Housing Unit Survey - Electronic - FEMA Form FF-104-FY-21-185 (formerly 519-0-49)	FEMA Form FF-104-FY-21-185 (formerly 519-0-49)	Temporary Housing Unit Survey- Electronic
Temporary Housing Unit Survey - Phone - FEMA Form FF-104-FY-21-184 (formerly 519-0-48)	FEMA Form FF-104-FY-21-184 (formerly 519-0-48)	Temporary Housing Unit Survey- Phone
Transitional Shelter Assistance Survey- Electronic - FEMA Form FF-104-FY-21-183 (formerly 519-0-47)	FEMA Form FF-104-FY-21-183 (formerly 519-0-47)	Transitional Shelter Assistance Survey- Electronic
Transitional Shelter Assistance Survey- Phone - FEMA Form FF-104-FY-21-182 (formerly 519-0-46)	FEMA Form FF-104-FY-21-182 (formerly 519-0-46)	Transitional Sheltering Assistance - Phone Survey

---

ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	7,296	8,896	0	0	-1,600	0
Annual Time Burden (Hours)	5,227	5,548	0	-1	-320	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: Two forms are being removed from this filing - Shelter and Temporary Essential Power Survey (519-0-50) and Shelter and Temporary Essential Power Survey (519-0-51). This will result in a program decrease of 320 overall burden hours due to discontinuing the Shelter and Temporary Essential Power (STEP) Survey. All other surveys in the collection had minimal changes in the expected number of respondents and minimal cost increases due to wage rate increases.

---

Annual Cost to Federal Government: $709,098

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/29/2022

---